Theresa Polizzi
Woodbridge,V.A.
Summary
Strong healthcare services executive with over 10 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
11
11
years of professional experience
Work History
Customer Success Manager
GDC
12.2021 - Current
- Organized financial reporting, scheduling and inventory systems to enhance productivity.
- Oversaw maintenance and accuracy of health records in compliance with reporting requirements.
- Provided reporting for compliance, internal audit and external staff practices.
- Monitored reports and requests and executed actionable items to meet service level expectations.
- Championed innovative solutions that empowered customers to optimize their use of the product or service effectively.
- Improved operational efficiency by implementing new cataloging systems and office reference manuals, enhancing accessibility to clients and personnel.
Director of Operations
BSD, LLC
02.2018 - 12.2021
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Championed corporate social responsibility initiatives, engaging employees in community outreach events and fostering a positive company image.
Customer Service Consultant
Nova Dental Partners
10.2017 - 07.2018
- Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Assisted management in implementing new policies and procedures, leading to improved service quality across the department.
- Increased client retention through exceptional service and timely solutions to issues.
- Enhanced team communication through regular briefings, fostering a more cohesive working environment for better productivity levels.
- Spearheaded product launches, collaborating with product development teams to create comprehensive go-to-market strategies that drive sales growth.
Hygiene Operations Manager
Dental Care Alliance
03.2017 - 10.2017
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Facilitated smooth collaboration between departments through clear communication channels.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Registered Dental Hygienist
Dr. Jamie Parks And Associates
04.2013 - 02.2017
- Provided exceptional patient care by establishing rapport and addressing anxieties or concerns.
- Coordinated with dental insurance providers to verify coverage and obtain necessary pre-authorizations for patient treatments, streamlining the financial aspect of care delivery.
- Counseled patients on nutritional choices impacting their oral health while developing customized dietary recommendations based on individual needs.
- Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff.
- Developed individualized treatment plans to address specific patient needs and concerns.
- Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
- Strengthened communication skills by presenting complex information in an understandable manner to diverse patient populations.
Education
Master of Science - Public Administration
Old Dominion University
Norfolk, VA12.2024
Bachelor of Science - Public Health
Old Dominion University
Norfolk, VA12.2015
Associate of Science - Dental Hygiene
Carrington College California - Sacramento
Sacramento, CA12.2012
Skills
- Client Relations
- Customer Account Management
- Strategic Planning
- Proficient in Microsoft, Excel, and Outlook
- Training and mentoring
- Networking Events
- Organizational Skills
- Business Needs Analysis
- Problem Solving
- Reports Management
Timeline
Customer Success Manager
GDC
12.2021 - Current
Director of Operations
BSD, LLC
02.2018 - 12.2021
Customer Service Consultant
Nova Dental Partners
10.2017 - 07.2018
Hygiene Operations Manager
Dental Care Alliance
03.2017 - 10.2017
Registered Dental Hygienist
Dr. Jamie Parks And Associates
04.2013 - 02.2017
Master of Science - Public Administration
Old Dominion University
Bachelor of Science - Public Health
Old Dominion University
Associate of Science - Dental Hygiene
Carrington College California - Sacramento
Similar Profiles
Audrea GIllsAudrea GIlls
Correctional Officer at GDCCorrectional Officer at GDC
Adrian TrosperAdrian Trosper
Supervisor at GDCSupervisor at GDC
Branden JohnsonBranden Johnson
Correctional Officer at GDCCorrectional Officer at GDC