Theresa Powell
Washington,DC
Summary
Detail-oriented customer service representative with over 20 years of experience in the medical and healthcare fields. Skilled in administration, information management, and patient confidentiality, with a strong ability to resolve inquiries efficiently. Proficient in organizational and multitasking abilities, as well as written and interpersonal communication skills.
Overview
10
10
years of professional experience
Work History
Provider Relations Account Consultant
Elevance Health
01.2023 - Current
- Develop and maintain provider relationships via email, phone, and in-person outreach
- Communicate administrative changes, facilitate education, and resolve issues
- Conduct provider training and update provider manuals
- Research and coordinate resolutions for provider issues and appeals.
Financial Quality Coordinator
George Washington University Hospital
02.2015 - 11.2023
- Managed patient information entry for billing processes
- Updated records with accurate demographic and insurance information
- Collected payments and ensured HIPAA compliance.
Supervisory Advance Medical Support Assistant
Veteran’s Health Administration
08.2020 - 12.2022
- Trained new hires and conducted team meetings
- Monitored call center interactions to improve productivity
- Scheduled outpatient appointments using VistA and VSE
- Supported credentialing and re-credentialing processes.
Education
Associate of Applied Science Degree in Human Resources/Healthcare Administration -
Penn Foster
Scranton, PA08.2024
Skills
- Medical coding (ICD-10, ICD-9)
- Accounts receivable/payable
- Medical records and terminology
- HIPAA compliance
- EMR systems
- Documentation review
- Regulatory reporting
- Medical billing and managed care
- Insurance verification
- Utilization management
- Customer service and office management
- Microsoft Access, Power BI, Salesforce
- Leadership and supervisory experience
- Google Docs, Adobe Acrobat, SharePoint
Timeline
Provider Relations Account Consultant
Elevance Health
01.2023 - Current
Supervisory Advance Medical Support Assistant
Veteran’s Health Administration
08.2020 - 12.2022
Financial Quality Coordinator
George Washington University Hospital
02.2015 - 11.2023
Associate of Applied Science Degree in Human Resources/Healthcare Administration -
Penn Foster
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