Summary
Overview
Work History
Education
Skills
Timeline
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Theresa Price

HANOVER,IN

Summary

Knowledgeable and dedicated customer service professional with experience in work from home industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience

Work History

Temporary Work From Home Call Center Agent

Surge
08.2022 - 12.2023
  • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Contributed ideas, decision-making skills and good judgment to achieve objectives.
  • Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Call Center Agent-Work From Home

CONTACTUS INC
12.2022 - 06.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Addressed customer account discrepancies and concerns.
  • Maintained and managed customer files and databases.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Maintained user account data by initiating account access and establishing in database.
  • Automated processes to manage remote network.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

GED -

Southwestern High School
Hanover, IN
12.1997

Skills

  • Customer Communications
  • System Documentation
  • Appointment Setting
  • Call Center Operations
  • Issue Resolution
  • Answering Questions
  • Gathering Information
  • Typing 35 Wpm
  • Documentation and Reporting
  • Data Entry
  • Data Gathering
  • Problem-Solving Skills

Timeline

Call Center Agent-Work From Home

CONTACTUS INC
12.2022 - 06.2023

Temporary Work From Home Call Center Agent

Surge
08.2022 - 12.2023

GED -

Southwestern High School

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Theresa Price