Summary
Overview
Work History
Skills
Timeline
DeliveryDriver

Theresa Rapozo

Riverbank,CA

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Safety-conscious driver experienced with light trucks and vans. Works quickly to meet daily targets with expert loading, unloading and transportation. Adapts quickly to changing situations to overcome problems and maintain performance.

Overview

24
24
years of professional experience

Work History

Delivery Driver

DoorDash
Livingston, United States
05.2018 - Current
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Notified customers of delays to decrease calls to support.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Maximized schedule efficiency and personal use of time by planning optimal routes.
  • Retained valid proof of insurance and registration in vehicles.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.

Family Nanny

Julio and Heather Rojas
Modesto, CA
05.2022 - Current
  • Prepared nutritious meals, cleaned laundry and sanitized play areas.
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Regulated children's schedules to balance rest, learning and play.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Assisted children with completing homework and special assignments to improve academic performance.
  • Monitored playtime to prevent overuse of technology, television, or other influences.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Helped children discover enrichment activities to inspire imagination and creativity.
  • Enforced rules to teach good manners and maintain safe environment.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Maintained organized and clean children's areas.
  • Supported household operations by completing laundry, cooking meals and performing light cleaning.
  • Cared for three children at time birth till current. Now ages two, four, and almost eight years.
  • Secured indoor and outdoor premises to protect children.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Communicated with children's parents or guardians about daily activities, behaviors and related issues.
  • Completed shopping trips for necessary items, clothes and food for family.
  • Employed positive guidance strategies to encourage children and improve behavior.

Delivery Driver

Uber Eats
Modesto, CA
10.2021 - Current
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Notified customers of delays to decrease calls to support.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Performed deliveries throughout greater [Type] area.
  • Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Maximized schedule efficiency and personal use of time by planning optimal routes.
  • Retained valid proof of insurance and registration in vehicles.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Inspected and monitored delivery vehicle and performed basic maintenance.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Followed company and legal requirements for deliveries, money handling and transportation.

Merchandising Specialist

Jyve Corp
Livingston, United States
05.2018 - 03.2020
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Returned items to shelves and maintained organized appearance.
  • Recommended merchandise to customers based on needs and preferences.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Discussed merchandise needs with shift supervisors.
  • Communicated and coordinated planogram execution with store management.
  • Organized and located inventory, updating store spreadsheets to reflect statistical data.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Managed vendor chargebacks and follow up to maintain balanced inventory.
  • Kept work areas professional, organized and clean.
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
  • Greeted store customers, offered assistance and thanked each for patronage.
  • Constructed aisle displays and arranged end caps to promote specific products.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Transported and positioned floor displays with pallet jacks.
  • Put together, corrected and updated product assortment sheets.

Telemarketer/Phone Room Supervisor

Active Alert Security
Modesto, CA
03.2001 - 05.2006
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.

Skills

  • Route management
  • Excellent sense of direction
  • Pallet jack and hand truck operation
  • Defensive driver training
  • Trip planning
  • Responsible driver
  • Retail Logistics
  • Courteous and polite demeanor
  • Time management skills
  • Dependable and reliable
  • Local Delivery

Timeline

Family Nanny

Julio and Heather Rojas
05.2022 - Current

Delivery Driver

Uber Eats
10.2021 - Current

Delivery Driver

DoorDash
05.2018 - Current

Merchandising Specialist

Jyve Corp
05.2018 - 03.2020

Telemarketer/Phone Room Supervisor

Active Alert Security
03.2001 - 05.2006

Similar Profiles

CREATE PROFILE
Theresa Rapozo