Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Thersa Restrepo

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

14
14
years of professional experience

Work History

Head of Boutique Operations

Sivananda Ashram Yoga Retreat
11.2018 - 04.2025
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Conducted comprehensive research to support profitable purchase decision-making.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Recognized by management for providing exceptional customer service.

Bookstore Manager

Sivananda Ashram Yoga Ranch
05.2011 - 10.2018
  • Maintained accurate records of all sales, inventory levels, and customer information.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Managed bookstore employees and provided training opportunities and assistance with job duties.
  • Utilized point-of-sale software system to process orders accurately and efficiently.
  • Provided training and guidance to bookstore staff on merchandising techniques.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Developed strategies to increase sales and customer satisfaction.
  • Oversaw daily operations of the bookstore, including opening and closing procedures.
  • Assisted customers in locating desired titles or authors within the store's selection.
  • Coordinated with suppliers to ensure timely delivery of goods.
  • Created attractive displays throughout the store that highlighted featured titles or seasonal promotions.
  • Received merchandise shipments from vendors, verified contents against invoices, and stocked shelves accordingly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Administrative Office Manager

Sivananda Ashram Yoga Ranch
05.2011 - 10.2016
  • Collaborated with senior management to establish organizational goals, strategic plans, and objectives.
  • Organized and maintained documents, files and records.
  • Planned and hosted events to celebrate holidays, special occasions, and promote cross-departmental socializing to boost morale, cooperation, and performance.
  • Managed daily operations within the business office, ensuring efficient workflow and productivity.
  • Monitored inventory levels of office supplies, ensuring adequate stock at all times.
  • Organized the filing system and managed the daily operations of the office.
  • Welcomed visitors and guests by greeting them and answering their inquiries.
  • Responded promptly to calls and emails from guests, other departments within the organization, and vendors.
  • Provided administrative support to senior management as needed.
  • Assisted in processing travel and expenses by gathering receipts, coding charges and submitting worksheets.
  • Provided guidance and supervision to volunteers on administrative tasks when required.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Maintained reception area cleanliness and tidiness.
  • Maintained office supply inventory and placed orders to meet demand.
  • Obtained and processed payments from clients for products and services.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Created spreadsheets to track customer information such as contact details and preferences.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Identified needs of customers promptly and efficiently.

Education

Bachelor of Science -

Queens College
Flushing, NY
05-1994

Skills

  • Customer service
  • Inventory management
  • Sales strategies
  • Visual merchandising
  • Point-of-sale systems
  • Team leadership
  • Employee training
  • Time management
  • Organizational skills
  • Relationship building
  • Training & Development
  • Quality assurance

References

References available upon request.

Timeline

Head of Boutique Operations

Sivananda Ashram Yoga Retreat
11.2018 - 04.2025

Bookstore Manager

Sivananda Ashram Yoga Ranch
05.2011 - 10.2018

Administrative Office Manager

Sivananda Ashram Yoga Ranch
05.2011 - 10.2016

Bachelor of Science -

Queens College

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Thersa Restrepo