Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Riddle

PITTSBURGH,PA

Summary

Dynamic Shift Manager with a proven track record at Dunkin' Donuts, excelling in customer service and employee training. Enhanced labor efficiency by implementing strategic scheduling, boosting team performance. Adept in decision-making and relationship building, ensuring quality assurance and customer satisfaction. Skilled in accurate money handling and resolving complaints, fostering a positive work environment.

Overview

8
8
years of professional experience

Work History

Shift Manager

Dunkin' Donuts
10.2017 - Current
  • Supervised daily operations to ensure efficient workflow and optimal team performance.
  • Trained and mentored staff on best practices for customer service and food safety standards.
  • Implemented scheduling strategies to enhance labor efficiency and meet peak demand periods.
  • Conducted inventory management, ensuring stock levels aligned with operational needs and minimized waste.
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Education

GED -

Conley
Pittsburgh, PA
10.1987

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Accurate money handling
  • Opening and closing procedures
  • Handling customer complaints
  • Relationship building
  • Quality assurance

Timeline

Shift Manager

Dunkin' Donuts
10.2017 - Current

GED -

Conley

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