Theresa Rieckhoff
Greenfield,IN
Summary
Dynamic administrative professional with a proven track record at Koorsen Fire & Security, excelling in customer engagement and detail-oriented data management. Adept at optimizing schedules and enhancing office efficiency, I effectively coordinated job assignments for a CAD design team, ensuring seamless operations and fostering strong relationships with clients.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Koorsen Fire &Security
01.2014 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Office Assistant
Kingsley Property Management
04.2007 - 01.2014
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Education
No Degree - Phlebotomy
Med Tech College
Indianapolis, IN01-2007
General
Thomas Carr Howe High School
Indianapolis, IN06-1991
Skills
- Customer engagement
- Detail-oriented data management
- Experienced in software utilization
- Administrative support
- Scheduling for a 6 man crew for Maintenance
- Assigned & coordinated job assignments for a crew of 10 members of CAD design team
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Koorsen Fire &Security
01.2014 - Current
Office Assistant
Kingsley Property Management
04.2007 - 01.2014
No Degree - Phlebotomy
Med Tech College
General
Thomas Carr Howe High School
Procore Construction Training programs
Procore has a set of training tools to help learn the efficiency of working in the construction/project management field. I have taken several of the coarse they have offered.
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