THERESA ROEN

Customer-facing leadership role focused on driving sales, managing risk, and overseeing daily store operations.

Handle loan processing, debt recovery, and staff coaching to drive performance, typically requiring at least one year of experience in sales or customer service

KEY RESPONSIBILITIES

Operations and Sales - assessing risk and evaluating loan/pawn applications, managing customer service, and driving profitability.

Account Management - Performing collections calls and overseeing account recovery, often in-store and community marketing.

Leadership - Coaching and developing Customer Service Representatives.

Risk Management - Ensuring accuracy in the Point of Sale (POS) system and adherence to company policies.

• Assist customer with orders, returns, product availability, refunds, replace lost/stolen/wrong items in packages.

• Assist customers with orders, returns, product availability, and apply payments to accounts, review accounts for discrepancies, advise what is happening with accounts.
• 2023 Rehire due to moved out of state

• Call businesses regarding their current spend programs.
• Upgrade services to provide a service to receive return on their spend.
• Business to Business Telecommunication Sales.
• Provided excellent customer service and developing long-term relationships.
• Determining client eligibility and maintaining crisp up to date notes on business accounts.

• Call businesses regarding their current phone and internet service.
• Upgrade services, change services, add new services.
• Designed and implemented strategic business plans.
• Business to Business Telecommunication Sales.
• Provided excellent customer service and developing long-term relationships.
• Determining client eligibility and maintaining crisp up to date notes on business accounts.
• Consistently exceeded monthly sales quota expectation.

• Call businesses regarding their current phone and internet service.
• Upgrade services, change services, add new services.
• Designed and implemented strategic business plans.
• Business to Business Telecommunication Sales.
• Provided excellent customer service and developing long-term relationships.
• Determining client eligibility and maintaining crisp up to date notes on business accounts.
• Consistently exceeded monthly sales quota expectation.
• West/Salelytics is a Third-Party Company - 2 different contracts that ended.

• Sell wristbands/fun passes for rides to customers.
• Operate rides.
• Assist customers with any questions. Customer Service.
• Creating a fun welcoming environment.

• Process loans.
• Process applications.
• Process payments.
• Solicitation calls/Debt Collections.

• Process loans.
• Process applications.
• Process payments.
• Solicitation calls/Debt Collections.
• Manage accounts payable and receivables.
• Marketing campaigns.