Theresa Romero
Montebello,CA
Summary
Adaptable retail associate with a strong background in customer service, visual merchandising, and stock management. Recognized for professional communication, accurate cash handling, and consistent support for daily store operations. Ready to help improve customer satisfaction and keep the sales floor running efficiently.
Overview
15
15
years of professional experience
Work History
Retail Sales Associate
Sears Department Store
Whittier, California
07.1997 - 09.2012
- Executed transactions efficiently while delivering exceptional customer service, ensuring a positive shopping experience.
- Responded to customer inquiries about store promotions and product features, enhancing customer knowledge and engagement.
- Welcomed customers and assisted in locating requested items, contributing to improved customer satisfaction and loyalty.
- Assisted customers in locating desired merchandise by answering questions and locating merchandise.
- Handled customer complaints in a professional manner.
- Processed sales transactions through cash register and point-of-sale systems.
- Managed returns, exchanges, and refunds at customer service desk.
- Restocked merchandise and arranged sales floor displays.
- Supported inventory checks and replenished department merchandise.
- Demonstrated knowledge of store products and services.
Education
High School Diploma -
Valle Lindo High School
El Monte, CA06-1980
Skills
- Point of sale
- Point of sale systems
- Cash handling
- Return processing
- Inventory tracking
- Merchandise replenishment
- Store operations
- Visual merchandising
- Fitting room maintenance
- Display building
- Price tagging
- Product knowledge
- Customer service
- Effective communication
- Problem-solving
- Attention to detail
- Stockroom safety procedures
- Suggestive selling
Timeline
Retail Sales Associate
Sears Department Store
07.1997 - 09.2012
High School Diploma -
Valle Lindo High School