Theresa Root
Summary
Dynamic professional skilled in customer service and client relationship management. Adept at managing inquiries and improving support workflows, leading to enhanced client satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Sales - Client Relations Coordinator
Bell Fuels Service Co.
Morris
04.2025 - 04.2026
- Analyzed and organized client feedback to highlight actionable areas for improvement.
- Streamlined client communications to enhance response times and overall satisfaction.
- Facilitated processing of client inquiries via phone and email to improve service delivery.
- Maintained accurate records of client interactions and service requests.
- Collaborated with team members to improve client support processes.
- Supported marketing initiatives by updating client contact information regularly.
- Developed relationships with new and existing clients through effective communication and follow-up.
- Analyzed customer feedback surveys and developed action plans accordingly.
Customer Service Representative
Bell Fuels Service Co.
Morris
11.2022 - 04.2025
- Assisted customers with inquiries and resolved issues to enhance overall customer satisfaction.
- Managed customer accounts and updated information in the database.
- Processed orders and returns accurately to ensure smooth transactions.
- Engaged with customers through phone and email to provide timely support and build rapport.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly to maintain positive relationships and loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Unit Assistant
Heritage Health
Dwight
02.2022 - 10.2022
- Communicated effectively with patients, families, and healthcare team members.
- Collaborated with nursing staff to streamline patient care workflows.
- Greeted patients upon arrival, assisting with check-in and addressing initial concerns.
- Received incoming calls, routing them to appropriate departments to facilitate timely responses.
- Communicated compassionately with patients while ensuring confidentiality of medical information.
Office Manager
TLC Landscaping
Morris
05.2020 - 01.2022
- Coordinated daily office operations, streamlining administrative tasks to enhance workflow efficiency.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained organized filing system for records and correspondence, ensuring easy retrieval and compliance.
- Oversaw inventory management, ensuring supplies were stocked and organized.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments for accurate accounts receivable and payable, supporting financial integrity.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Education
Office
Richard J Daley Community College
Chicago, IL01-1985
High School Diploma -
Bogan High School
Chicago, IL05-1983
Skills
- Client management
- Client communication
- Customer service
- Customer feedback analysis
- Service request processing
- Database management
- Market research
- Administrative coordination
- Time management
- Multitasking Capability
- Customer data confidentiality
Timeline
Sales - Client Relations Coordinator
Bell Fuels Service Co.
04.2025 - 04.2026
Customer Service Representative
Bell Fuels Service Co.
11.2022 - 04.2025
Unit Assistant
Heritage Health
02.2022 - 10.2022
Office Manager
TLC Landscaping
05.2020 - 01.2022
Office
Richard J Daley Community College
High School Diploma -
Bogan High School