Theresa Ruiz
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Paintrite Pros Inc.
12.2022 - 02.2024
- Manage all aspects of front office operations, responsible for providing administrative support to all areas of the business and respond to all vendors, employees and customer inquiries
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Prepare invoices for customers and made checks and payable to vendors.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Office Support Technician
VAN BEURDEN INSURANCE SERVICES, INC.
02.2022 - 12.2022
- Answer telephone and direct callers to right person; welcomes visitors and identify a variety of needs
- Perform a variety of everyday office work
- Type and proofread and process a wide variety of documents including memos or verbal instruction
- Receive, sort, and distribute incoming and outgoing correspondence
- Accept insurance payments; maintain and process check records, perform related tasks as assigned.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Title Clerk
TITLE ADMIN, RITCHIE BROS.
09.2020 - 10.2021
- Perform a computerized vehicle registration search linked to CA DMV to search vehicles history to ensure a clean sell
- Answers telephone calls as well as welcoming visitors
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Entered title and vehicle information into database.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Handled credit card payments accurately.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
Insurance Agent
COST U LESS INSURANCE
02.2018 - 04.2020
- Evaluate potential clients to determine their insurance needs and calculate eligibility to recommend appropriate options and answer any questions or concerns clients have
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Adjusted client policy plans as requested, calculating, and providing new quotes based on coverage details
- Accurately processed premium payments.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Assistant Manager
CHECK INTO CASH
04.2016 - 02.2018
- Develop new business by offering payday loans, check cashing, money orders, money transfers
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Train, coach manage and schedule center employees in all company's policies and procedures
- Assisted District Manager doing monthly store audits in the district.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Skills
- Computer proficiency in Microsoft Word, Excel, and Outlook
- Administrative and clerical support
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Problem solving
- Attention to detail
- Flexible and Adaptable
- Excellent Communication
- Organization and Time Management
- Customer service
Certification
Property & Casualty License
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Paintrite Pros Inc.
12.2022 - 02.2024
Office Support Technician
VAN BEURDEN INSURANCE SERVICES, INC.
02.2022 - 12.2022
Title Clerk
TITLE ADMIN, RITCHIE BROS.
09.2020 - 10.2021
Insurance Agent
COST U LESS INSURANCE
02.2018 - 04.2020
Assistant Manager
CHECK INTO CASH
04.2016 - 02.2018
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