Summary
Overview
Work History
Skills
Timeline
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Theresa Rupp

Cleveland,Ohio

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

Account Coordinator

Spectrum Reach
01.2022 - Current
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Increased sales by establishing strong relationships with key clients and identifying opportunities for account growth.
  • Collaborated with the marketing team to create promotional materials that effectively showcased product offerings.
  • Trained new Account Coordinators, sharing best practices and ensuring seamless onboarding experience.

Collector Clerical

Javitch Block LLC
02.2015 - 01.2022
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Increased recovery rates with consistent follow-up on overdue accounts.
  • Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
  • Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.

Direct Support Professional

Koinonia Homes Inc.
06.2012 - 01.2015
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

Inside Sales/Customer Service Specialist

Albums Inc.
07.1996 - 12.2010
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Maintained up-to-date knowledge of products and services to provide accurate information to customers.
  • Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
  • Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.

Skills

  • Research expertise
  • Order Management
  • Account Management
  • CRM Software
  • Customer Service
  • Microsoft Office

Timeline

Account Coordinator

Spectrum Reach
01.2022 - Current

Collector Clerical

Javitch Block LLC
02.2015 - 01.2022

Direct Support Professional

Koinonia Homes Inc.
06.2012 - 01.2015

Inside Sales/Customer Service Specialist

Albums Inc.
07.1996 - 12.2010

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Theresa Rupp