Theresa Samaroo

• Responsible for planning for the ordering, receiving, storage, and distribution of all supplies used in the Operating room.

• Responsible for assuring that all surgical instrumentation and equipment are kept in good repair.

• Adequate surgery inventory maintained cost-effectively.

• Responsible for all required Medical Device Tracking of Surgical Services.

• Co-ordinate all “return” items promptly

• Co-ordinate all “recall” items on time

• Responsible for the maintenance and coordination of the surgical supply system ensuring that it operates in a fiscally sound manner and manages supplies and equipment from acquisition to deposition

• Verifies and inspects incoming supplies for discrepancies and visible damage

• Performs cycle counting and resolves inventory discrepancies

• Gathering and analyzing data to identify and understand the company’s needs, coordinating with procurement managers.

• Monitoring the procedures and arrival of supplies.

• Analyzing data on Service reports that are indicated in Synergy.

• Coordinate and manage all administrative functions for the Department, including but not limited to scheduling appointments and meetings, preparing agendas and minutes, processing paperwork and forms, and maintaining files and records

• Assist in the preparation of reports, presentations, and other materials as required

• Places and answers telephone calls with thorough knowledge of the entire program and most hospital systems, including all administrative, information, QA, patient tracking, recruiting and retention electronic systems, to be able to assist staff with all non-medical questions

• Monitor and manage department expenses, including processing invoices and purchase orders

• Maintains a cooperative working relationship with other departments and staff to facilitate projects and exchange of information

• Coordinate travel arrangements and accommodations for departmental staff as required

• Correcting patient demographics, carrier codes, and revenue codes, adjusting allowances, and setting up financial agreements with patients

• Develop programs, methodologies, and files from analyzing and presenting data with the goal of well-organized, well-written, documented, and maintained data files

• Performs complex data analysis of denial dashboards to deliver sophisticated analysis products in report or presentation format

• Address and resolve complex highly sensitive customer inquiries and issues including but not limited to; incorrect bills, payment plans, financial assistance, online bill pay, payment options, collection vendors, etc.

• Determine potential causes of deficiencies and develop recommendations for process improvement

• Address and resolve all escalations delivered from the corporate executive office, facility administration, general business office, and other escalation platforms

• Delivered reliable customer service to guests upon arrival.
• Kept the front of the office clean and orderly.
• Collected payments for services and updated accounts to reflect new balances.
• Fielded incoming telephone calls to answer questions, direct callers and take messages for staff.
• Front desk duties which included, but were not limited to checking in and outpatients
• Train onboard new front-end staff and medical assistant
• Provided support to front-end, medical assistants and administrative staff to help with efficient flow in clinical areas
• Provide coverage and assistance to the Supervisor of all day-to-day clinic operations including staffing, personnel management, patient throughput, patient experience, and space allocation
• Prepared clinical schedule including organizing patient intake paperwork, documenting EMR clinical notes, and obtaining patient medical history
• Took patient vitals and documented medical history
• · Maintains orderliness and cleanliness of examination rooms; stocks assigned rooms and ensures par levels of supplies are maintained
• Front desk duties which included, but were not limited to checking in and outpatients
• Trains and onboard new front-end staff and medical assistant
• Provided support to front-end, medical assistants and administrative staff to help with efficient flow in clinical areas
• Provide coverage and assistance to the Supervisor of all day-to-day clinic operations including staffing, personnel management, patient throughput, patient experience, and space allocation
• Prepared clinical schedule including organizing patient intake paperwork, documenting EMR clinical notes, and obtaining patient medical history.