Theresa Sampson
Villard,MN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Front Desk, Housekeeping, Kitchen Supervisor
Hampton Inn And Suites
Alexandria, MN
10.2014 - Current
- Making reservations, cleaning, computer work, answering calls, scheduling, making menu, ordering, inventory, customer service
Maintenance Coordinator
Real Property Management Optimum
Alexandria, MN
08.2023 - 04.2024
- Resolved conflicts between different parties involved in maintenance operations.
- Reviewed job orders regularly to ensure tasks were completed according to established standards.
- Participated in team meetings focused on developing innovative approaches towards problem solving within the organization.
- Managed schedule of repairs to guarantee arrival of parts, equipment and resources needed to satisfy job requirements.
- Researched and hired highly trusted contractors to assist with full-scale maintenance or construction projects.
- Performed preventive maintenance tasks and checked facilities and grounds for issues needing attention.
- Determined strengths and weaknesses of team members and assigned tasks according to skill level.
- Delegated work to staff, setting priorities and goals.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Reported project progress, site problems and labor status to supervisors.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Created work crew schedules and delegated assignments.
- Inspected completed work to assess quality and identify skill gaps.
Warranty Administrator
Steinbring Motorcoach
Garfield, MN
09.2019 - 03.2023
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Analyzed customer feedback to identify potential issues with product quality.
- Managed the return of defective products from customers, ensuring timely replacement or repair.
- Resolved discrepancies in warranty coverage for customers.
- Provided technical support to customers regarding product warranties and returns.
- Monitored warranty costs, identifying areas for cost savings opportunities.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Investigated customer complaints regarding product defects and non-compliance with warranties.
- Assisted in creating standard operating procedures for processing warranty requests.
- Created detailed records of all customer interactions related to warranties and returns.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Collaborated with team members on special projects as needed.
- Communicated effectively both verbally and in writing with customers regarding their inquiries relating to their warranties.
- Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
- Stayed up to date on factory announcements and recalls.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Followed up on payments for outstanding claims.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
- Kept thorough records of service actions and customer information.
- Organized claims paperwork and booked appointments with customers.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Managed logistics of incoming and outgoing components shipments.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Checked documentation for appropriate coding, catching errors and making revisions.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Precisely calculated refunds, premiums and adjustments.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Handled modification and updating of policies.
Education
Associates in Applied Science - Alexandria Technical College
Alexandria, MN01.1999
Associate of Applied Science - Secretarial/Office Management
Alexandria, MN01.1993
Skills
- Computer literate
- IBM
- IBM compatible
- HP
- Budgeting and finance
- Macintosh
- Windows
- Office
- Access
- Excel
- Multi-tasking
- Using office equipment
- Verbal communication
- Learning new tasks
- Following direction
- Organization
- Self-motivation
- Team leadership
- Inventory Control
- Health code requirements
- Food safety understanding
- Team Management
- High-volume dining
- Weekly menu preparation
- Inventory controls
- Cost Control
- Order Accuracy
- Policy Enforcement
- Scheduling Staff
- Sanitizing understanding
- Opening and closing procedures
- Inventory ordering
- Kitchen Management
- Kitchen Organization
- Schedule Coordination
- Food presentation
- Performance Improvement
- Housekeeping skills
- Ordering Supplies
References
Matt Swihartt, Engineering, Nappanee, Indiana, 574-261-8606
Missy Engfer, Legal Assistant/Office Manager, Osakis, MN, 320-760-9644
Elizabeth Amiot, retired, coach owner, MN 701-213-1502
Galen Karger, Detail Manager, Evansville, MN 406-599-3329
Timeline
Maintenance Coordinator
Real Property Management Optimum
08.2023 - 04.2024
Warranty Administrator
Steinbring Motorcoach
09.2019 - 03.2023
Front Desk, Housekeeping, Kitchen Supervisor
Hampton Inn And Suites
10.2014 - Current
Associates in Applied Science - Alexandria Technical College
Associate of Applied Science - Secretarial/Office Management
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