Theresa Sanders
Salt Lake City,UT
Summary
Experienced Human Resource Generalist with a proven track record of mentoring employees in various settings, including in-person and online. Skilled at effectively communicating with individuals from diverse backgrounds and passionate about building strong relationships. Demonstrates exceptional drive and self-motivation, excelling in collaborative team environments as well as independently. Boasts a remarkable typing speed of 88WPM and quick learning ability. Recognized for attentive listening skills and meticulous attention to detail, consistently delivering outstanding customer experiences. Highly proficient in Microsoft Office, ensuring efficient task completion.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Crisis Worker
Huntsman Mental Health Institute
08.2024 - Current
- Performed verbal de-escalation to resolve crises.
- Provided empathetic support to clients in crisis, guiding them towards appropriate resources and interventions.
- Conducted thorough follow-up evaluations to monitor progress, ensuring optimal post-crisis care for clients.
- Ensured compliance with federal, state, and organizational regulations by maintaining up-to-date knowledge of industry standards and participating in regular audits.
Stay-at-Home Mom
Stay-at-Home Mom
01.2018 - 08.2024
- Use time management skills to ensure my kids are where they need to be on time
- Use organization skills to ensure a seamless and productive day
- Maintain a positive and happy attitude to ensure the energy within my home is high
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Psychiatric Technician
Caption Call
10.2017 - 03.2018
- Maintained safety on the unit by performing safety checks throughout shifts
- Ran therapy groups that taught emotional wellbeing techniques
- Collaborated with registered nurses to maintain medication safety
- Completed health reports to inform healthcare team of the patient’s wellbeing
- Exceeded expectations on 90-day review
- Provided transcription services for the hard of hearing
Team Lead Supervisor
Caption Call
05.2017 - 10.2017
- Supervised a team of twenty employees
- Worked one on one with employees to motivate them to reach individual goals
- Completed testing to ensure employees were reaching company standards
- Utilized Microsoft Office skills to run reports and gather data to show employee progress
- Provided transcription services for the hard of hearing
Mentor Assistant
Caption Call
04.2017 - 05.2017
- Worked with new applicants, trainees, and graduates in the training process to ensure optimal customer service
- Assisted individuals with developing dictation skills
- Motivated and encouraged individuals with difficulties in training such as: feeling overwhelmed, inaccurate enunciation, feelings of frustration, or misunderstanding test score feedback
- Provided transcription services for the hard of hearing
Lead Trainer
Caption Call
08.2016 - 04.2017
- Led team of Trainers and Lead Mentors in training new employees across eight locations
- Provided one on one attention to team members’ professional development goals
- Organized and reported progress of all trainees to managers of various centers
- Provided transcription services for the hard of hearing
Team Trainer
Caption Call
09.2014 - 08.2016
- Effectively trained groups of 15-80 new hires to provide quality customer service
- Communicated with Managers, Team Lead Supervisors, Lead Trainers, and Mentor Assistants regarding trainees’ needs and progress
- Coordinated onsite assistance for trainees struggling
- Exceeded manager expectations based on Annual Review
- Provided transcription services for the hard of hearing
Lead Mentor
Caption Call
04.2014 - 09.2014
- Worked one on one with new hires to assist Team Trainers in group training progress
- Utilized ability to connect with individuals and help them overcome obstacles preventing them from passing
- Gave training presentations to large groups of trainees
- Assisted with highest graduating numbers in the history of the company
- Created presentation to improve leadership within the company
- Provided transcription services for the hard of hearing
Communication Assistant
Caption Call
01.2013 - 04.2014
- Provided quality customer service for the deaf and hearing impaired by captioning conversations uninterrupted and accurately
- Maintained high productivity through proper time management, problem solving, and communication skills
- Exceeded manager expectations based on Annual Review
- Provided transcription services for the hard of hearing
Education
Master of Science - Human Resource Management
Western Governors University
10.2024
Bachelor of Science - Psychology, Human Development and Family Studies
University of Utah
05.2017
Associate of Science - General Studies
Salt Lake Community College
05.2015
Skills
- 88WPM
- Proficient with Microsoft Office
- Team player
- Wonderful time management skills
- Great mentoring skills
- Positive Attitude
- Excellent presentation skills
Certification
Certified Crisis Worker
Timeline
Certified Crisis Worker
Huntsman Mental Health Institute
08.2024 - Current
Stay-at-Home Mom
Stay-at-Home Mom
01.2018 - 08.2024
Psychiatric Technician
Caption Call
10.2017 - 03.2018
Team Lead Supervisor
Caption Call
05.2017 - 10.2017
Mentor Assistant
Caption Call
04.2017 - 05.2017
Lead Trainer
Caption Call
08.2016 - 04.2017
Team Trainer
Caption Call
09.2014 - 08.2016
Lead Mentor
Caption Call
04.2014 - 09.2014
Communication Assistant
Caption Call
01.2013 - 04.2014
Bachelor of Science - Psychology, Human Development and Family Studies
University of Utah
Associate of Science - General Studies
Salt Lake Community College
Master of Science - Human Resource Management
Western Governors University
Similar Profiles
Nicole NelsonNicole Nelson
Supervisor, Patient Services at Huntsman Mental Health InstituteSupervisor, Patient Services at Huntsman Mental Health Institute
Cynthia HatchCynthia Hatch
Patient Relations Specialist at Huntsman Mental Health InstitutePatient Relations Specialist at Huntsman Mental Health Institute
Carson HusseyCarson Hussey
Charge Registered Nurse at HUNTSMAN MENTAL HEALTH INSTITUTECharge Registered Nurse at HUNTSMAN MENTAL HEALTH INSTITUTE