Theresa Santoro
La Verne,CA
Summary
Dedicated Operations Manager excelling in budget management and client relationship building. Expert in vendor negotiation and cross-department coordination, driving strategic initiatives that boosted revenue and expanded market reach. Strong problem-solving skills complemented by effective communication ensure operational excellence and team success.
Overview
25
25
years of professional experience
Work History
Operation Manager
Riverside Lamination Corporation
Riverside, CA
12.2008 - 12.2024
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Formed and sustained strategic relationships with clients.
- Monitored progress by establishing plans, budgets and measuring results.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Delegated work to staff, setting priorities and goals.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Ensured all payments were made in accordance with contract terms and conditions.
- Led month-end and year-end closing processes for accounts payable, ensuring deadlines were met and financial reports were accurate.
Director of Communications
Pasadena Center Operating Company
Pasadena, CA
06.2000 - 11.2008
- Prepared marketing campaign budgets with finance personnel.
- Developed marketing strategies based on corporate objectives and market trends.
- Oversaw the design of promotional materials such as posters, flyers, brochures and advertisements.
- Organized events such as conferences, workshops, webinars and seminars to increase public awareness of brand messaging.
- Prepared monthly reports detailing progress made on various projects related to communications objectives.
- Maintained a database of contacts within the organization's network for future outreach purposes.
- Developed and implemented marketing strategies to increase brand awareness and sales.
- Coordinated with external vendors regarding production of promotional items including apparel, signage, giveaways.
- Led communications department, delivering consistent employee job training to improve skills.
- Planned advertising campaigns for online, print and other mediums.
- Created and managed content for websites, press releases, newsletters, brochures and other print materials.
- Coordinated with senior management to align communication efforts with overall business goals and objectives.
Education
Bachelor of Science - Business Management
California State University, Los Angeles
Los Angeles, CA06-2001
Skills
- Staff recruitment
- Budget management
- Vendor negotiation
- Client relationship
- Business strategy
- Cross-department coordination
- Problem solving
- Effective communication
- Project management
References
References available upon request.
Timeline
Operation Manager
Riverside Lamination Corporation
12.2008 - 12.2024
Director of Communications
Pasadena Center Operating Company
06.2000 - 11.2008
Bachelor of Science - Business Management
California State University, Los Angeles
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