Theresa Scagnelli
Las Vegas
Summary
Results-driven administrative professional with expertise in optimizing office operations and fostering team collaboration. Proven track record in managing schedules and coordinating meetings with strong organizational and communication skills. Skilled in building productive relationships, resolving complex issues, and delivering exceptional customer service. Confident in making valuable contributions to any organization through reliability, adaptability, and effective communication.
Overview
20
20
years of professional experience
Work History
Administrative Officer
VA Hospital
North Las Vegas, NV
04.2023 - Current
- Updates databases, shared drives, and serves as the Records Control Officer.
- Prepares for internal and external reviews (e.g., The Joint Commission, OIG).
- Supports procurement and supply administration, including preparing requests, evaluating proposals, maintaining reports, and managing supply usage.
- Conducts cost analysis, determines appropriate costs, and prepares sole source justifications.
- Prepares and reviews purchase orders for supplies and equipment.
- Monitors budget formulation, justification, execution, and financial reporting.
- Attends budget meetings, reviews guidelines, briefs managers on schedules/data requirements, and recommends fund reprogramming as needed.
- Participates in meetings or workgroups on behalf of the Department/Service Chief; takes minutes as required.
- Manages mail distribution, phone calls, visitors, and provides information requiring research or tactful communication.
- Processes recruitment, promotion, reassignment, disciplinary actions, and maintains audit trails for timely completion of personnel actions.
- Advises managers on personnel processes, vacant positions, recruitment status, and resource allocations.
- Oversees human resource functions (e.g., incentive awards program, organizational structure) and serves as a liaison on personnel matters.
- Reviews award recommendations for justification, documentation, funding availability, and approvals.
- Inputs payroll timekeeping for team members.
- Supervises the ingredient control room and its employees.
- Oversees the program support assistant.
Assistant Canteen Chief and Contractor
VA Hospital
North Las Vegas, NV
04.2022 - 04.2023
- Responsible for food quality and guest service
- Oversees the preparation and cooking of food served
- Ensures compliance of health, safety, sanitation and quality requirements
- Daily and monthly inventories to help control expenses; submits food and supply orders and input invoices for payment as well as keeping CCW updated
- Input payroll time keeping for contact team members
Purchase Order Specialist
American Homes 4 Rent
Las Vegas, NV
12.2021 - 03.2022
- Processed invoices proficiently and effectively to ensure vendors were paid within two days of receiving invoices
- Reviewed contracts for accuracy of community construction budgets
- Revised contracts as needed for community growth
Mortgage Loan Originator
Streamline Home Loans
Las Vegas, NV
04.2021 - 12.2021
- Reviewed loan files and updated to match current standards
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs
- Interviewed applicants to assess loan requirements before suggesting offers
- Explained different types of loans pertaining to client situations
- Monitored pipelines to track and log status of loans
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Proactively identified solutions for customers experiencing credit issues
- Explained technical financial information to applicants in easy to understand language
Food and Beverage Manager
Aliante Casino + Hotel + Spa
North Las Vegas, NV
02.2016 - 06.2021
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality
- Developed ongoing training initiative to improve beverage knowledge of serving employees
- Responded to customer complaints, addressing concerns and distress with amicable interactions
- Worked with on-site party planners to create and manage beverage ordering and waitstaff for small and large events
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties
- Managed bar and wait staff and directed hiring program
Assistant General Manager
Caesars Palace
Las Vegas, NV
10.2014 - 02.2016
- Responsible for scheduling, hiring and training, monitoring staff and supplies, payroll and maintaining food quality as well as health and safety standards, coordinating private functions
- Yelp messaging and as well as in house service recoveries fielded by the front desk and over all guest satisfaction
- Code Green Lead implementing Green practices throughout entire resort to reduce waste and costs
- Beverage program to raise sales 1% YOY
- Restructure and implementation of staff training and on-boarding programs
Fine Dining Manager
Cannery Casinos Resorts
North Las Vegas, NV
06.2005 - 10.2014
- Responsibilities include overseeing day to day operations and long term business plan of a 134 seat Steak House
- Lead and direct a staff of 13 employees
- Accountable for forecasting, budgeting, departmental profit & loss, inventory control, menu design and implementation
- Conceived and implemented operational policies, procedures and training programs
- Fast Food project manager for start-up that included operational budgets, requisition of all equipment, specifications, menu design, staff recruitment & budget
- MOD responsible for overall F&B operations
- F&B Safety Manager accountable for safety and sanitation programs
- Conducted bi-weekly F&B Orientation Training for new hires
- 9 year term included managerial positions in all F&B areas including Café, Buffet, Specialty Restaurants, Pizzeria & Beverage
- Supervisor for the Quarter
Education
General Studies -
Bonanza High School
Las Vegas, NVSkills
- Administration and management
- File and records management
- Budget management
- Microsoft Office proficient
- Scheduling and calendar management
- Records management
- Human resources support
- Payroll and budgeting
- Event coordination
- Meeting facilitation
Timeline
Administrative Officer
VA Hospital
04.2023 - Current
Assistant Canteen Chief and Contractor
VA Hospital
04.2022 - 04.2023
Purchase Order Specialist
American Homes 4 Rent
12.2021 - 03.2022
Mortgage Loan Originator
Streamline Home Loans
04.2021 - 12.2021
Food and Beverage Manager
Aliante Casino + Hotel + Spa
02.2016 - 06.2021
Assistant General Manager
Caesars Palace
10.2014 - 02.2016
Fine Dining Manager
Cannery Casinos Resorts
06.2005 - 10.2014
General Studies -
Bonanza High School
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