Summary
Skills
Work History
Education
Affiliations
Overview
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Theresa Schmitt

Theresa Schmitt

Gibsonton

Summary

Dynamic executive assistant and customer service specialist with strong telephone communication skills and expertise in scheduling, research, and problem-solving. Proven track record in managing travel logistics and drafting professional correspondence, ensuring efficient operations in high-pressure environments. Extensive experience in customer service and administrative roles, effectively managing customer relationships and swiftly resolving technical issues to enhance product usability and retention.

Skills

  • Telephone communication skills
  • Scheduling and coordination
  • Document management
  • Written correspondence
  • Computer proficiency
  • Travel logistics
  • Event planning
  • Office supply management
  • Tax software expertise
  • Customer issue resolution
  • Technical support
  • Customer relationship management
  • Data entry accuracy
  • Call center operations
  • Administrative organization
  • Problem solving skills
  • Effective communication skills
  • Attention to detail
  • Diplomacy and tactfulness
  • Product education and representation
  • Call escalation handling
  • Professional telephone demeanor
  • Empathy and patience in service
  • Punctuality and reliability in tasks
  • Research skills development
  • Building rapport

Work History

Customer Service Product Specialist - Remote

TurboTax/Working Solutions
Gibsonton
02.2026 - Current
  • Provided expert guidance on tax preparation software functionalities to enhance usability.
  • Collaborated with cross-functional teams to improve overall user experience.
  • Analyzed customer feedback to pinpoint areas for product enhancement.
  • Resolved technical issues promptly, ensuring high levels of customer satisfaction.
  • Delivered customer service support by addressing inquiries about product features and pricing.
  • Instructed customers on product operation and customization options.
  • Utilized CRM systems for tracking customer interactions and driving continuous improvement.
  • Increased repeat business through exceptional customer service and effective problem-solving.

Executive Assistant to the Managing Director

National Association of Secretarial Services
St. Petersburg
01.1990 - 06.1995
  • Prioritized executive phone calls to identify key clients while effectively managing call center overload.
  • Coordinated travel arrangements and developed itineraries for major events.
  • Managed leadership team calendars for optimal meeting scheduling.
  • Drafted and edited reports, correspondence, and membership conventions.
  • Maintained efficient filing systems for improved document retrieval.
  • Liaised with vendors for timely procurement of office supplies and services.
  • Welcomed visitors warmly at the office entrance.
  • Resolved high-level issues with discretion and professionalism.
  • Worked closely and efficiently with Executive Director on all manner of business.
  • Managed all support staff with professionalism, fairness and helpful instruction.

Administrative Assistant

National Association Secretarial Services
St. Petersburg
01.1988 - 01.1990
  • Lead high volume call center with efficiency and professionalism.
  • Managed correspondence, ensuring timely responses and proper documentation.
  • Assisted in project coordination by tracking deadlines and deliverables effectively.
  • Managed a sizable database with timely and accurate data entry.
  • Organized meetings, preparing agendas and materials for attendees.
  • Maintained filing systems, ensuring easy access to important documents and records.
  • Supported team members by providing administrative assistance as needed.
  • Handled inquiries from members, providing information about services offered by the association.

Education

Some College (No Degree) - Office Administration

St. Petersburg College
Clearwater, FL

Some College (No Degree) - Product Expertise & Customer Service Specialty

TurboTax Inuit Training Program
Working Solutions, TX
03-2026

Affiliations

After years of being a dedicated homemaker and caregiver, I wish to return to the work force in a part-time fashion. Working remotely at home would be my preference as I have a lovely, quiet home office. I have no children or animals for interruption. I believe my support skills are still very timely and in demand.

Overview

38
38
years of professional experience

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Theresa Schmitt