Theresa Schmoll
Belton,MO
Summary
Entry-level Job Title enthusiastic about working with students of all backgrounds and socioeconomic levels. Passionate about nutrition and safe food handling. Excels in busy settings. School Cafeteria Worker successful at providing nutritious meals for large numbers of students and faculty in educational institution environments. Skilled in preparing large-batch dishes, plating and table-side beverage service. Known for special gluten-free recipe preparation for special dietary needs. Dedicated School Cafeteria Worker bringing Number years of food and beverage experience. Expertise includes safe food handling, cleaning and sanitation procedures. Adaptable team player with strong communication skills. Skilled Job Title driven to work efficiently and accurately to maximize team success and serve students quickly. Learns new processes quickly and contributes in fast-paced environments. Contributes help where necessary to keep service flowing smoothly. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Cafeteria Worker
Sfe
08.2022 - Current
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
- Served food according to temperature, safety and presentation guidelines.
- Assisted in training new staff members, sharing best practices for success in the role of Cafeteria Worker.
- Provided exemplary service to students, staff, and visitors.
- Supported inventory management efforts by conducting regular counts and reporting discrepancies to supervisors promptly.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Contributed to a safe, inclusive work environment by consistently adhering to company policies and demonstrating respect for all team members and customers.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Improved customer satisfaction by providing efficient and friendly service in the cafeteria.
- Ensured timely meal service by effectively managing multiple tasks simultaneously during peak periods.
- Worked omelet, salad and dessert stations at busy cafeteria.
- Assisted cashiers with processing customer payments and documenting orders.
- Collaborated with kitchen staff to monitor ingredient levels, making necessary adjustments to maintain optimal supplies without compromising quality or freshness.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Assisted with bussing tables and cleaning up spills.
- Established rapport with customers by providing friendly and attentive service.
Customer Service Representative
Philadelphia Insurance Companies
05.2014 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided primary customer support to internal and external customers.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved accounting, service and delivery concerns.
Education
High School Diploma - Business
Belton High School
Belton, MO05.1973
Skills
- Dishwashing
- Sanitation Practices
- Cooking
- Problem-Solving
- Cleaning and sanitation
- Cash Handling Abilities
- Cleaning and sanitizing
- Verbal and written communication
- Food Quality Standards
- Food handling safety
- Food Storage Procedures
- Waste Reduction
- Batch Cooking
- Meal preparation expertise
- Reliability and punctuality
- Safe Food Handling
- Cafeteria equipment operations
- Portion Control
- Food Production
- Portion Management
- Nutrition Awareness
- Salad bar
- Customer Service
- Cash Register Operation
- Teamwork and Collaboration
- Cleaning
- Clear Communication
- Team Leadership
- Supply Restocking
- Complaint Handling
- Kitchen Operations
- Attention to Detail
- Flexible Schedule
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cafeteria Worker
Sfe
08.2022 - Current
Customer Service Representative
Philadelphia Insurance Companies
05.2014 - 12.2019
High School Diploma - Business
Belton High School
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