Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

THERESA SCIARAFFA

San Antonio,TX

Summary

Energetic professional with many years of experience multitasking and offering effective solutions to guests. Continuously balanced customer and business needs with diligence and attention to detail. Skilled at processing transactions and maintaining financial accuracy. Customer-focused professional with experience in hotel, motel, and resort desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Front Desk Clerk

Quality Inn
San Antonio, TX
02.2024 - Current
  • Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
  • Prepared documents related to guest accounts including invoices, reservations.
  • Stocked office supplies in order to maintain adequate levels throughout the work day.
  • Processed credit card, cash, and other forms of payment for guest accounts.
  • Coordinated special requests from guests such as arranging transportation services or providing extra towels and linens.
  • Managed mail distribution activities including sorting incoming mail into proper slots or boxes.
  • Answered incoming calls and directed them to the appropriate personnel.
  • Monitored surveillance cameras in lobby areas to ensure safety of guests and staff members.
  • Organized files for easy retrieval when needed by management staff members.
  • Maintained accurate records of all guests' stays and charges.
  • Verified identification for security purposes prior to issuing room keys.
  • Assisted in resolving customer complaints and inquiries in a timely manner.
  • Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
  • Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
  • Scheduled wake-up calls for guests who requested them.
  • Updated computer system with current guest information.
  • Provided information regarding hotel amenities, services, and local attractions.
  • Provided directions to nearby restaurants or other establishments as requested by guests.
  • Processed payments accurately and efficiently.
  • Posted room charges for food, liquor and telephone calls based on individual customer actions.
  • Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Reviewed account information and individual customer charges to produce correct bills.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Investigated and independently resolved customer complaints to boost satisfaction.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Welcomed large volume of guests and improved overall customer service.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Wrote and maintained incident reports, daily activity logs, and other documents as requested by management.
  • Drafted guest invoices and posted charges to individual accounts.
  • Monitored reservations to track incoming parties and special events.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Issued room keys and escort instructions to bellhops.
  • Computed bills, collected payments and made change for guests.
  • Verified customer credit to establish payment method for accommodations.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Input and confirmed reservations for guests.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Contacted housekeeping or maintenance staff to report room or building issues.

Live-In Caregiver

G-MAR Staffing
San Antonio, TX
08.2003 - 10.2023
  • Encouraged clients to participate in activities that stimulate mental awareness or physical well-being.
  • Provided companionship through conversation, outings, reading books or playing games.
  • Provided daily assistance with personal care such as bathing, dressing and grooming.
  • Assisted clients with mobility issues by providing support while walking or using a wheelchair and walker.
  • Observed changes in condition of clients and reported any changes to supervisor immediately.
  • Attended to basic needs of clients like feeding them when necessary.
  • Managed household duties such as grocery shopping, running errands, paying bills and arranging for services such as repairs or maintenance of the home.
  • Conducted light housekeeping tasks including laundry, bed making and meal preparation.
  • Monitored client activity to prevent injuries and responded promptly to emergencies.
  • Prepared records of client behavior, health and activities and notified supervisors of significant changes.
  • Responded promptly to dangerous incidents and emergency situations by adhering to proper procedures.
  • Picked up groceries, prescriptions and other items for clients.
  • Performed chores and light housekeeping around client's residence.
  • Procured proper equipment for clients with limited mobility.
  • Assisted clients with paying bills, scheduling appointments and making phone calls.
  • Monitored health and well-being of clients and reported significant health changes.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Contributed to case reviews of client status and progress.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.

Education

Associates in Plumbing - Building And Property Maintenance

STRATFORD CAREER INSTITUTE
Dayton, TX
05-2022

Skills

  • Customer Service
  • Mail Routing
  • Guest Reception
  • Hospitality services
  • Payment Processing
  • Complaint resolution
  • Attractions and amenities knowledgeable
  • Guest Relations
  • Cash Handling
  • Microsoft Office
  • Listening Skills
  • Problem-solving skills
  • Administrative Skills
  • Hospitality Management

Accomplishments

  • Certificate of Appreciation awarded by Constable Alan Rosen and the Harris County Precinct One Constable's Office, and Kathryn Griffin, Director of Victim Services.

Timeline

Front Desk Clerk

Quality Inn
02.2024 - Current

Live-In Caregiver

G-MAR Staffing
08.2003 - 10.2023

Associates in Plumbing - Building And Property Maintenance

STRATFORD CAREER INSTITUTE

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THERESA SCIARAFFA