Theresa Shaker
Norwood,MA
Summary
Proven track record in enhancing customer satisfaction and team productivity at Rally Point Inn And Pub through innovative management and effective scheduling. Skilled in inventory management and customer relationship building, achieving significant cost savings and revenue increases. Expertise in health codes compliance and maintaining professional demeanor under pressure.
Experience in office setting both medical and nonmedical environment with strong understanding of medical terminology . Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bar Manager
Rally Point Inn And Pub
04.2021 - Current
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Functional Manager/Bar Manager
Sky Restaurant
01.2015 - 03.2020
- Improved customer satisfaction by identifying process bottlenecks and developing solutions to address issues efficiently.
- Evaluated vendor relationships to negotiate better contracts, leading to significant cost savings for the company.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Office Assistant
Dr Alex Ray
06.2009 - 09.2012
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
Associate of Science - Nursing
MBCC
Wellesley, MASkills
- Health codes compliance
- Inventory Management
- Organizational ability
- Customer Relationship Building
- Supply Ordering
- Money Handling
- Customer Service
- Social media knowledge
- Medical Terminology
- Medical Records Management
Certification
CPR Certified
TIPS Certified
Timeline
Bar Manager
Rally Point Inn And Pub
04.2021 - Current
Functional Manager/Bar Manager
Sky Restaurant
01.2015 - 03.2020
Office Assistant
Dr Alex Ray
06.2009 - 09.2012
Associate of Science - Nursing
MBCC
Similar Profiles
Holly NortonHolly Norton
Office Manager at Rally Point Inn and PubOffice Manager at Rally Point Inn and Pub
Elizabeth RodriguezElizabeth Rodriguez
Business Development Center Manager at Rally Point Harley DavidsonBusiness Development Center Manager at Rally Point Harley Davidson
Olivia PerrierOlivia Perrier
Waitress at Sliver Point Pub And EateryWaitress at Sliver Point Pub And Eatery
Sarah McCareySarah McCarey
Intern at Trinity Community ChurchIntern at Trinity Community Church
Jason RutkauskasJason Rutkauskas
Maintenance Supervisor at Gorton's Seafood of GloucesterMaintenance Supervisor at Gorton's Seafood of Gloucester