THERESA SHALLENBERGER
Reno,Nevada
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Associate Advisor
eHealth
Utah
06.2024 - 12.2024
- Provided excellent customer service by responding promptly to customer inquiries and resolving customer issues quickly.
- Demonstrated expertise in Medicare sales policies, procedures, and regulations to ensure compliance with state and federal laws.
- Developed strong communication and interpersonal skills to effectively engage with clients, answer questions, and explain the advantages of Medicare plans and identify gaps in existing policy.
Advocate Team
GoHealth
Chicago, Illinois
06.2023 - 12.2023
- Provide excellent customer service, as the face of GoHealth
- Resolved customer inquiries with strong problem solving skills and attention to detail
- Processed Medicare enrollment applications and maintained accurate records
- Managed client relationships through effective follow-up techniques, and regular check-ins, to ensure satisfaction with products and services
Sales Team Coach
Freeway Insurance
Reno, Nevada
03.2021 - 06.2023
- Established clear expectations for roles and responsibilities within each team member's job description
- Supported teams in overcoming obstacles through innovative approaches such as role play or simulations
- Provided coaching and feedback to team members on performance improvement strategies
- Conducted individual assessments with team members to identify areas for improvement and develop strategies for success. Utilized active listening techniques to ensure all voices were heard during group sessions
Sales Development Manager
Century 21 Rodgers & Associates
Chico, California
12.2005 - 11.2020
- Managed sales team to consistently achieve growth and hit sales targets
- Trained, mentored and coached sales staff on best practices for effective selling techniques
- Created, managed and tracked sales development plans in order to achieve desired objectives
- Ensured compliance with all applicable laws, regulations and policies regarding sales activities
Education
Associate in Science (A.S.) - Management and Executive Leadership
Truckee Meadows Community College
NV01-2021
Skills
- Compliance
- Attention to Detail
- Problem Solving
- Follow-up Techniques
- Active Listening
Certification
- National Insurance Producer Number, 19808346
- Nevada Division of Insurance License No., 3646934
Timeline
Associate Advisor
eHealth
06.2024 - 12.2024
Advocate Team
GoHealth
06.2023 - 12.2023
Sales Team Coach
Freeway Insurance
03.2021 - 06.2023
Sales Development Manager
Century 21 Rodgers & Associates
12.2005 - 11.2020
Associate in Science (A.S.) - Management and Executive Leadership
Truckee Meadows Community College