Theresa Shane

• Typed using Athena medical program and Phillips dictation system.

• 6/05 - 8/15 in office in Peoria, IL.
• Moved to GA and began contract employment from home in LaGrange from 09/2015 - 01/2019.
• Typed in Word all dictation onto sticky paper and placed in patient paper charts.
• Sent letters of referral and other dictated letters.
• Kept transcription up-to-date.

• Helped with braces, tying in, preparing for repair/placement of brackets, putting on elastics to hold wires against teeth.
• Prepare patient for new braces.
• Remove and clean teeth once braces come off.
• Enter patient care in charts, etc.

• Company Overview: HealthCare Management & Consulting.
• Work well with others and unsupervised.
• Responsible for 4 consultants with their schedules, inventory, reservations, etc.
• Managed calendar reminders for upcoming deadlines or events associated with the office.
• Sorted mail and distributed it to appropriate personnel or departments within the organization.
• Answered incoming phone calls, responded to inquiries and transferred calls as needed.
• Handled confidential documents with discretion.

• Reception, took calls, scheduled appointments for counseling.
• Dictation with tapes.
• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
• Sorted mail and distributed it to appropriate personnel or departments within the organization.

• Company Overview: Law firm.
• Secretary to an associate lawyer. Typed many legal documents, small claims, divorces, etc.
• Scheduled appointments with courthouse.
• Reviewed billing statements for accuracy prior to submitting them for payment processing.
• Handled confidential documents with discretion.
• Proofread documents before submission; corrected any errors found in grammar or punctuation.

• Performed daily reconciliation of teller drawer within established limits.
• Verified customers' identification to ensure compliance with laws and regulations.
• Balanced cash drawers on a daily basis.
• Provided exceptional customer service while accurately processing routine transactions.
• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Built and maintained client relationships through quality, personalized interactions.

• Assisted with special projects or tasks related to departmental functions upon request.
• Coordinated meeting logistics such as room reservations and catering services.
• Managed calendar reminders for upcoming deadlines or events associated with the office.
• Sorted mail and distributed it to appropriate personnel or departments within the organization.
• Performed data entry into computer systems; ensured accuracy of all entered information.

• Processed paperwork for soldiers for their personal service records, honors, ratings. Prepared passport and identification ID applications. Worked under Battalion Commander and other ranking officers/NCOs.
• Performed administrative tasks such as filing, typing, copying and scanning documents.
• Inputted data into computer databases in order to update information about individual service members.
• Maintained confidentiality when dealing with sensitive personal information regarding military personnel records.
• Processed incoming and outgoing correspondence related to military personnel matters.

• Worked for the Buying Department. Ordered products for stores.
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• Provided administrative support for department staff members with daily activities such as photocopying and scanning documents.
• Monitored departmental inventory levels and ordered office supplies as needed.
• Maintained an efficient workflow by prioritizing tasks based on urgency.
• Greeted visitors, ascertained their needs and directed them to the appropriate staff member.

• Company Overview: United States Army Europe
• United States Army Europe
• Assisted civilians employees with housing, ID and passport applications.
• Maintained personnel records ensuring accuracy of information and confidentiality.
• Coordinated employee recognition programs including awards ceremonies or special events.
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• Established, maintained, and updated employee files.
• Compiled statistical reports related to personnel activities such as hires, transfers, performance appraisals, and absenteeism.
• Updated job descriptions based on changes in departmental structure or operational needs.
• Conducted exit interviews when employees left their positions; documented findings in a report format.

• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
• Proofread documents before submission; corrected any errors found in grammar or punctuation.
• Sorted mail and distributed it to appropriate personnel or departments within the organization.
• Updated contact lists on a regular basis; created new contacts as needed.
• Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.

Took accident reports over the phone.