THERESA SHEPPARD
Chicago,IL
Summary
Seasoned project management specialist with comprehensive experience in leading projects from inception to completion. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time and within budget while maintaining high standards of quality. Demonstrated success in enhancing operational workflows and significantly improving project outcomes through strategic planning and effective communication.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Office Manager
CTS Health
Chicago, IL
12.2024 - Current
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed patient referrals and insurance verifications.
- Coordinated referrals between various agencies when necessary.
- Prepared grant applications for submission, ensuring all required information was included.
- Reviewed completed work to verify consistency, quality, and conformance.
- Supervised staff members, organized schedules and delegated tasks.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office budget to handle inventory, postage and vendor services.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Administrator Assistant
Sentry Security Systems Inc.
Wheeling, IL
12.2023 - 06.2024
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Assisted project manager in drafting schedules and related documentation.
- Developed and implemented project tracker or calendar to meet and maintain standards.
- Liaised between departments, vendors and clients to monitor project expenses.
- Prepared status reports to communicate progress to stakeholders and management teams.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Created and maintained project documentation to drive transparency with stakeholders.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
Project Manager
Headline Solar
Hoffman Estates, IL
05.2023 - 11.2023
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages
- Reviewed and evaluated permit applications to ensure accuracy of information and compliance with applicable codes, laws, regulations and standards
- Reviewed financial documents and records to assess accuracy and compliance with applicable laws, regulations, and standards
- Developed and implemented comprehensive solar energy solutions for residential, commercial, and industrial customers
- Conducted site visits to assess roof conditions, access to sunlight, and other factors that could affect the installation of a solar system
Technical Support Analyst
VinaKom
Schaumburg, IL
10.2019 - 04.2023
- Provided technical assistance to resolve customer inquiries and problems related to software, hardware, and network issues
- Created detailed reports on system performance and user feedback for management review
- Maintained up-to-date documentation of all computer systems, networks, and peripherals
- Assisted with developing policies and procedures related to technical support operations
- Installed, configured, tested, maintained, monitored, and troubleshot operating systems, application software, hardware devices, printers, scanners
- Repaired or replaced faulty equipment as necessary in order to restore service levels quickly
- Responded promptly to Helpdesk requests from customers regarding their technical queries or concerns
Project Manager
Comcast
Oak Brook, IL
12.2014 - 12.2017
- Works with various managers and leaders to lay out project implementation guidelines and plan for manpower and/or other resource requirements
- Manages projects of major importance to overall business operations by reporting status, tracking delays and making required adjustments
- Determines overall staffing requirements relating to corporate projects
- Conducts interviews, hires and trains new employees for specific project assignments
- Directs project teams in the development and implementation of project plans
- Negotiates, administers and monitors contracts
- Consistent exercise of independent judgment and discretion in matters of significance
Project Manager, Engineer 2
Comcast
Oak Brook, IL
01.2009 - 12.2014
- Lead and manage end-to-end execution of Comcast's NationalLab technical programs, ensuring adherence to timelines, scope, and budget constraints
- Collaborate with cross-functional teams, including engineering, project management, and quality assurance - to drive programmatic success
- Contribute to the development and refinement of program strategy, ensuring alignment with organizational goals and industry trends
- Work closely with stakeholders to define program objectives, milestones, and success criteria
- Proactively identify and mitigate risks throughout the program lifecycle, ensuring potential issues are addressed before they impact deliverables
- Developing contingency plans and escalated issues as necessary
- A clear communicator with proven ability to document, analyze, and share meaningful data to drive strategic action
- Provide regular status updates, reports, and presentations to executive leadership and key stakeholders
- Collaborate with resource managers to ensure adequate allocation of personnel, equipment, and resources to meet program objectives
- Optimize resource utilization and identify opportunities for efficiency improvements
- Work closely with quality assurance teams to define and implement testing strategies, ensuring the delivery of high-quality products and solutions
Advanced Technical Support Representative
Comcast
Elmhurst, IL
12.2006 - 01.2009
- Assisted customers with technical inquiries regarding software, hardware and networking issues over the phone and via email
- Provided solutions to customer problems based on in-depth product knowledge
- Managed a high volume of incoming calls from customers and provided prompt resolutions to their inquiries
- Researched, diagnosed, troubleshot and identified solutions to resolve customer issues
- Monitored service tickets created by customers through the ticketing system
- Created detailed reports on customer inquiries and resolutions for management review
- Developed training materials for new technicians and assisted in onboarding efforts
- Conducted follow-up calls with customers after issue resolution to ensure satisfaction levels were met
- Identified potential areas of improvement within the technical support team's processes and procedures
Dispatcher
Comcast
Schaumburg, IL
07.2000 - 12.2006
- Updated records of driver locations, delays, and cancellations
- Created daily reports detailing response times, call volumes, and other pertinent information
- Assigned drivers to appropriate routes based on customer needs
- Provided timely updates to customers regarding their orders or requests
- Resolved customer complaints related to service issues or delays
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff
- Managed a large volume of phone calls while ensuring accuracy in data entry
Cage Cashier
Grand Victoria Casino
Elgin, IL
02.1998 - 07.2000
- Greeted customers and answered inquiries regarding services
- Verified customer identification to ensure compliance with gaming regulations
- Processed payments for chips, tokens, and cash transactions
- Performed daily balancing activities including count-downs, verifications, and reconciliations
- Provided customer service assistance in resolving disputes or discrepancies related to cage transactions
- Balanced currency, coin and voucher inventories regularly throughout shift
- Received large amounts of cash from customers for conversion into chips or tokens
Education
High School Diploma -
Penn Foster Career School
Chicago, IL05.2021
Skills
- Project management
- Project Engineering
- Equipment Repair
- Desktop Support
- Operating Systems
- VoIP
- Resource Management
- Project Implementation
- Strategic Planning
- Confidential correspondence
- Databases
- Help Desk
- Microsoft Windows
- Analytics
- Meeting Scheduling
- Customer Engagement
- Contract Negotiation
- Negotiation
- Network Support
- Technical Support
- Project scope analysis
Certification
PERC Card
Timeline
Office Manager
CTS Health
12.2024 - Current
Administrator Assistant
Sentry Security Systems Inc.
12.2023 - 06.2024
Project Manager
Headline Solar
05.2023 - 11.2023
Technical Support Analyst
VinaKom
10.2019 - 04.2023
Project Manager
Comcast
12.2014 - 12.2017
Project Manager, Engineer 2
Comcast
01.2009 - 12.2014
Advanced Technical Support Representative
Comcast
12.2006 - 01.2009
Dispatcher
Comcast
07.2000 - 12.2006
Cage Cashier
Grand Victoria Casino
02.1998 - 07.2000
High School Diploma -
Penn Foster Career School
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