Theresa Short

• Assisted individuals with developmental disabilities with everyday life, cueing for showers and personal hygiene, prepared meals, did laundry, house work, arranged for activities in the community
• Administered meds to the corresponding individual
• Took individuals shopping for clothing and items they need for everyday life
• Data entry, communication logs.

• Organic and non-organic wild rice blends, seasoned and non-seasoned blends 200+ customers and 200+ vendors
• Full charge processing of all accounts receivable and payable
• Manage all petty cash and office supply expense accounts
• Reconcile bank balances; record general ledger entries
• Establish customer credit lines and set up credit accounts with vendors.

• Handled all word processing and typing
• Entered data for reports and items, invoices, shipping receiving
• Maintained inventory for supplies, rice for the blends
• Helped plan and organize company functions
• Answered the telephone and represented the company in a professional and businesslike manner
• Knowledge of all office equipment: fax, copier, scanner, telephone, calculator
• Assisted President and Vice-President with daily tasks and duties
• Scheduled pick-ups and deliveries
• As well as tracking them.

• Answered the telephone and represented the company in a professional and businesslike manner
• Gave tours to potential residents
• Served coffee at breakfast and lunch.

• Assisted residents to and from meals, assisted with showers, change the linens when needed, made the bed daily for those that weren’t able to, did laundry, helped serve meals in dining room
• Med Aide: Administered meds to corresponding resident, took blood pressures, blood sugar, administered insulin shots, made appointments for residents for checkups and arranged transportation.

• Assisted customers with finding clothing and departments
• Cashier, Lead Person, counted down tills, made deposits, customer service, returns, exchanges, opened and closed the store
• Department head, inventory, assisted customers finding the right sizes and the style that they were looking for, layaways, profit and loss, mark downs.

• 1. Phone - Answer telephone, answer basic questions and
  refers calls to appropriate worker. Make outgoing calls
  related to services or schedule an appointments for
  appropriate staff.
  2. Processes incoming mail by opening, date-stamping, sorting and filing based upon established guidelines with accuracy, completeness and consistency. Prepares and posts
  outgoing U.S. mail, UPS and Shuttle mail.
  3. Fax - check incoming fax every two hours, sort, forward to appropriate place/person and file based upon established guidelines with accuracy, completeness and consistency.
  4. Provides copy or print service upon request.
  Assistance Program Support Functions
  Verifv, update and enter data into Database.
  2. Narrates all actions in Database.
  3. Scan files for archives, create e-file and save
  4. Take minutes at meetings
  5. Serve as back for Office Specialist 2 GA support
  Professional Relationships:
  1. Demonstrate the DHS CORE Values; Integrity, Stewardship, Responsibility, Respect and Professionalism.
  2. Maintain effective, cooperative and courteous working relationships with co-workers, supervisors, the general public, clients, and providers.
  3. Demonstrate understanding of DHS' diversity objectives and actively seek to achieve goals. Consistently treat customers, stakeholders, partners and coworkers with dignity and respect-­demonstrating world class customer service.
  4. Develop quality working relationships and engage in effective team participation by assisting and supporting co-workers, supervisors, and other work-related partners. Constructively realize team objectives by identifying and resolving problems.
  5. Welcome constructive feedback and suggestions in an effort to strengthen work performance.
  6. Maintain client confidentiality in accordance with published guidelines.
  7. Efficiently manage workload in a constantly changing work situation as well as plan for and resolve complex problems.
  Other Duties:
  1. Participates in unit meetings, staff meetings and individual supervisory conference in a positive manner.
  2. Performs other related duties within the classification specifications that clearly fall within management's right to "direct employees" and determine methods, means and personnel by which operations are to be conducted.
  
  tracks payments and resolves payment-related issues and provides back up to the General Assistance Eligibility and Financial Specialist; assisting consumers to become independent, healthy and safe; and upholding our core values of professionalism, stewardship, and integrity. The person in this position also routes telephone calls, faxes and mail to the appropriate person. When this is done correctly, it helps CDDU staff meet processing time lines and ensures clients, partners and stakeholders receive good
  customer service.

• Office Specialist 2

1. Phone - Answer telephone, answer basic questions and
refers calls to appropriate worker. Make outgoing calls
related to services or schedule an appointments for
appropriate staff.
2. Processes incoming mail by opening, date-stamping, sorting and filing based upon established guidelines with accuracy, completeness and consistency. Prepares and posts
outgoing U.S. mail, UPS and Shuttle mail.
3. Fax - check incoming fax every two hours, sort, forward to appropriate place/person and file based upon established guidelines with accuracy, completeness and consistency.
4. Provides copy or print service upon request.
Assistance Program Support Functions
Verifv, update and enter data into Database.
2. Narrates all actions in Database.
3. Scan files for archives, create e-file and save
4. Take minutes at meetings
5. Serve as back for Office Specialist 2 GA support
Professional Relationships:
1. Demonstrate the DHS CORE Values; Integrity, Stewardship, Responsibility, Respect and Professionalism.
2. Maintain effective, cooperative and courteous working relationships with co-workers, supervisors, the general public, clients, and providers.
3. Demonstrate understanding of DHS' diversity objectives and actively seek to achieve goals. Consistently treat customers, stakeholders, partners and coworkers with dignity and respect-­demonstrating world class customer service.
4. Develop quality working relationships and engage in effective team participation by assisting and supporting co-workers, supervisors, and other work-related partners. Constructively realize team objectives by identifying and resolving problems.
5. Welcome constructive feedback and suggestions in an effort to strengthen work performance.
6. Maintain client confidentiality in accordance with published guidelines.
7. Efficiently manage workload in a constantly changing work situation as well as plan for and resolve complex problems.
Other Duties:
1. Participates in unit meetings, staff meetings and individual supervisory conference in a positive manner.
2. Performs other related duties within the classification specifications that clearly fall within management's right to "direct employees" and determine methods, means and personnel by which operations are to be conducted.

tracks payments and resolves payment-related issues and provides back up to the General Assistance Eligibility and Financial Specialist; assisting consumers to become independent, healthy and safe; and upholding our core values of professionalism, stewardship, and integrity. The person in this position also routes telephone calls, faxes and mail to the appropriate person. When this is done correctly, it helps CDDU staff meet processing time lines and ensures clients, partners and stakeholders receive good
customer service.

• Assisted individuals with developmental disabilities with everyday life, cueing for showers and personal hygiene, picked up individuals from work, prepared meals, did laundry, house work, arranged for activities in the community
• Administered meds to the corresponding individual
• Took individuals shopping for clothing and items they need for everyday life
• Data entry, communication logs.

• Applies existing PMDDT policies and procedures for Presumptive Title XIX requests received APO local offices, AAA, OHP Statewide Central Processing Center and Self­ Sufficiency Field staff. Monitors requests for compliance and completeness and reviews medical documentation for sufficiency. Review case information to assure it is complete, such as, age, income and binding disability determination decisions by Disability Determination Services (DDS) to be passed out to DA for final Binding determination. When reviewing binding DDS decision , look for evidence of new client conditions, length of time since DDS denial and reconsideration hearing or appeals status of the denied DDS claim, Contact field staff for additional needed information and to explain and clarify PMDDT policy and procedures; i.e. appropriate us of agency forms related to medical records and reports and appropriate case coding. Return requests to field if required information is incomplete or OSIPM Medicaid eligibility is not supported by information submitted; remind local staff to review other Medicaid programs that might be available, such as Self-Sufficiency or OHP. Narrate return of cases in the client case record. Maintain good relations with field staff, PMDDT staff, DDS and others.
  Review each applicant request and determine action needed to be taken. i.e. contact professional evaluator, local office staff, applicant. Record progress of case development on databases. Using existing criteria and procedures facilitate expedited disability decision processing for cases identified as needing placement into long-term care, discharge from hospitals or other medical emergency needs. Review existing medical evidence and process authorization requests for medical records from treating sources. Using statewide list of administrative exam providers, find appropriate medical specialist, make appointments, notify clients and authorize medical examinations and medical testing as requested by PMDDT Disability Analyst (DA) or consulting Medical consultant. Identify special circumstances that may warrant PMDDT Manager's attention for review. Track due dates to ensure timely DA review, notification to client of decisions, and transition of cases back to local offices. Carry a specialized caseload of individuals applying for SSI. Coordinate case activities with OHS staff, clients, contract staff
  (Mental Health, Vocational Nurses, Psychologists, etc.) and other professional staff, in order to develop a plan for a successful
  application for SSL Coordinate services with other OHS staff,
  community resources, and contracted staff in order to develop a plan to meet the client's financial, medical, and service needs while working with medical/psychological issues.
  Develop and maintain cooperative relationships with OHS agency resources and other public and private agencies to assure
  coordination of services to mutual clients and appropriate referrals. Establish SDA referral and tracking process.
  Provide formal training to Case Managers, disability analysts, administrative specialist, other DHS and contracted staff and partners on topics as assigned by State-Family Pre-SSI and PMDDT-DBL program manager. Activity involved in ongoing training and ? instruction
  Investigate and make determination on complex disability
  claims and/or complete special assignments or duties assigned by the Program Manager.