Theresa Simpson

Make deliveries to customers' doorsteps and business offices.

• Complete on-time deliveries by choosing best and most efficient routes.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Improved delivery accuracy by diligently checking orders before departure.
• Streamline handling procedures, reducing potential for damage and increasing customer satisfaction.
• Determine quickest and safest routes for delivery by using effective planning and organizational skills

• Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
• Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
• Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
• Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
• Evaluated financial documents to accurately assess income levels, expenses, and other relevant factors impacting client eligibility status.
• Interviewed applicants and answered any questions regarding eligibility.
• Processed documents for accuracy and compliance with company policies and government regulations.
• Scheduled appointments with applicants to complete interview process to determine eligibility for Energy Assistance.
• Communicated with participants/clients from various cultures and backgrounds
• Streamlined inter-department communication, ensuring timely updates and coordination on applicant cases.
• Enhanced client trust and relations by consistently providing empathetic and respectful service during information/demographic and eligibility determination process.

• Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
• Assisted patients with daily living activities, promoting independence and dignity. Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Provided emotional support for patients during challenging times, fostering a positive healing environment.
• Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
• Reduced patient stress levels through effective communication and active listening skills.
• Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
• Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
• Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
• Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
• Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Documented patient information and care activities in electronic health record.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering call lights.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Facilitated personal hygiene management, feeding and ambulation.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Prevented cross-contamination by cleaning and sterilizing equipment.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Transported patients between rooms and appointments or testing locations.
• Upheld infection control and prevention policies across different patient-facing areas.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.