Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Theresa Simpson

Summary

Dedicated to delivering exceptional, patient-centered care with a friendly and professional demeanor. Skilled team player excelling in resolving routine and complex issues through active listening and problem-solving. Adaptable communication style tailored to diverse patient populations. Proficient in computer applications and professional phone etiquette. Valuable asset to organizations committed to superior patient care.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

19
19
years of professional experience

Work History

Medical Assistant

OSU Wexner Medical Center
12.2024 - Current
  • Assisted in patient intake processes, ensuring accurate data collection and documentation.
  • Supported medical staff by preparing examination rooms and maintaining cleanliness standards.
  • Administered vaccines and conducted basic laboratory tests under physician supervision.
  • Managed appointment scheduling, optimizing clinic workflow and patient access to care.
  • Administered patient care by taking vital signs and recording medical histories.
  • Assisted healthcare providers with examinations and procedures to ensure efficient workflow.
  • Managed patient scheduling and follow-up appointments to enhance office productivity.
  • Maintained accurate electronic health records using advanced medical software systems.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Ensured compliance with safety protocols and infection control measures in clinical settings.

Medical Assistant

OhioHealth – Colon and Rectal Surgery
01.2024 - 11.2024
  • Answer and complete incoming calls regarding patient's appointments and concerns.
  • Process referrals from Right-fax into the work-queue for patient scheduling
  • Verify patient's demographics, insurance, update chart profile and collect co-pay before checking them in.
  • Room patient, gathered patient's chief complaints, medical history and vital signs, enter into EPIC/IHIS
  • Assist provider in patient procedures as needed.
  • Sanitize, wipe room down, sanitize anal scope to be placed in the autoclave sterilization, restock the room for the next patient.
  • Coordinated with healthcare providers to streamline communication and improve patient care delivery.
  • Contributed to electronic health record management, ensuring accuracy and compliance with regulations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.

Advanced Medical Support Assistant

The Veterans Affairs - Behavioral Health
02.2023 - 11.2023
  • Provide high - quality customer services to Veterans and their families and caregivers.
  • Verifying and updating demographics when contacted by patients.
  • Work involves specialized administrative judgement and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics and specialties.
  • Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
  • Maintain effective and efficient communication with the patient, inter-professional care delivery teams and VA medical centers.

Medical Assistant, NRCMA

The Ohio State University Physicians – After Hour Care
08.2022 - 02.2023
  • Gathered patient's chief complaints, medical history and vital signs.
  • Complete required laboratory test, prepared lab specimens of blood, urine and stool.
  • Exercise independent judgement to triage clinical issues to determine appropriate patient care. Obtain, verify and input all information accurately into appropriate system.
  • Remove stitches, clean wounds, supply crutches, set cast, apply walking boot, arm sling and administer injections.

Corporate Scheduling

The Ohio State University Physicians -Central Scheduling, Ackerman
08.2021 - 08.2022
  • Answer and completing incoming calls regarding multi-lines for TIC, COVID, POST COVID RECOVERY.
  • Coordinate patient appointments with other provider and departments.
  • Exercise independent judgement to triage clinical issues to determine appropriate scheduling action. Obtain, verify and input all information accurately into appropriate system.

Medical Assistant, NRCMA

The Ohio State University Physicians - Physical Medicine & Rehabilitation
10.2016 - 08.2021
  • Gather history, vitals and current complaints through patient interviews.
  • Gather information about the client's medical history, including medication, symptoms and allergies.
  • Scheduled new and existing patient's appointments.
  • Check medical insurance and gathered co-pays.
  • Escort patient to examination rooms.
  • Sanitized exam room and medical equipment, restock and organized rooms.

Medical Assistant / Administrative Assistant

The Breathing Association
08.2013 - 04.2015
  • Ensuring the efficient and accurate scheduling and coordination of patient appointments.
  • Maintaining accurate patient demographics, maintaining general office functions.
  • Verifying financial eligibility for clients.
  • Administered patient intake processes, ensuring accurate documentation and streamlined workflows.
  • Assisted healthcare providers with clinical procedures, enhancing patient care efficiency.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.
  • Collected and documented patient medical information such as blood pressure and weight.

Medical Assistant

Medical Staffing Network
11.2006 - 12.2011
  • Room patient, patient chief complaints, vital signs, venipuncture, administer injections.
  • Answer inbound calls, scan documents, scheduling appointment, fill charts away, open mail.
  • Process urinalysis, EKG and drug screen. Perform other office duties as assigned.

Education

Medical Assistant - Certification of Completion -

Everest Institute & Technical
Gahanna, OH
11.2006

High School Diploma -

South High
1160 Ann St Columbus, OH
06-1987

Certificate of Technical Studies - Phlebotomy

Fairfield Career Center
Lancaster, OH
11-2003

Skills

  • Professional telephone demeanor, Dependable and reliable, Critical thinking, Credit card processing, experience in EPIC, IHIS, highly effective multitasker, medical terminology knowledge, appointment scheduling, exceptional customer service
  • HIPAA compliance
  • EMR / EHR
  • Direct patient care
  • Phlebotomy
  • Data entry
  • Procedure assistance
  • CPR
  • Immunization administration
  • Sterile technique
  • Professionalism and ethics

Additional Information

  • Notary Public 04/06/2021
  • Ordain Officiant 08/2021
  • During my tenure as an ambulatory medical assistant at The Ohio State University Physician Group from July 1, 2017, to June 30,2018, I consistently exceeded expectations. My performance consistently ranked within the top 10% nationally, achieving a percentile score of 90% or higher. This accomplishment reflects my dedication to providing high-quality patient care and mastering the essential skills required for this role.
  • Reference – Further information and supporting documentation are available upon request. Please do not hesitate to contact me if you require any additional details.

Timeline

Medical Assistant

OSU Wexner Medical Center
12.2024 - Current

Medical Assistant

OhioHealth – Colon and Rectal Surgery
01.2024 - 11.2024

Advanced Medical Support Assistant

The Veterans Affairs - Behavioral Health
02.2023 - 11.2023

Medical Assistant, NRCMA

The Ohio State University Physicians – After Hour Care
08.2022 - 02.2023

Corporate Scheduling

The Ohio State University Physicians -Central Scheduling, Ackerman
08.2021 - 08.2022

Medical Assistant, NRCMA

The Ohio State University Physicians - Physical Medicine & Rehabilitation
10.2016 - 08.2021

Medical Assistant / Administrative Assistant

The Breathing Association
08.2013 - 04.2015

Medical Assistant

Medical Staffing Network
11.2006 - 12.2011

Medical Assistant - Certification of Completion -

Everest Institute & Technical

High School Diploma -

South High

Certificate of Technical Studies - Phlebotomy

Fairfield Career Center

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Theresa Simpson