Theresa Skowronski
Mount Laurel
Summary
Dynamic operations leader with extensive experience at Cooper University Hospital, excelling in team leadership and strategic planning. Proven track record in enhancing customer service and optimizing performance management. Skilled in staff development and conflict resolution, fostering a collaborative environment that drives efficiency and improves patient satisfaction.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Manager, Hostess, Server, Bartendwr
Italian Bistro
Director of Operations
Cooper University Hospital
08.2009 - 07.2024
Server
Fridays
07.2009 - 07.2009
Education
Associate Degree In Nursing - Nursing
Rutgers University
Camden, NjLicensed Practical Nurse - Nursing
Lincoln Technical Iinstitute
Marlton, NJ2008
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Conflict resolution
- Schedule preparation
- Performance evaluations
- Budget control
- Key performance indicators
- Clear communication
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Recruiting and interviewing
- Risk management
- Change management
- Regulatory compliance
- Networking strategies
- Teamwork and collaboration
- Effective communication
- Problem resolution
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team development
- Hiring and training
- Managing operations and efficiency
- Customer relationship management
- Training and development
- Employee coaching and mentoring
- Professional and courteous
- Process improvement
- Active listening
- Interpersonal relations
- Employee development
Certification
CPR certification
Awards
Employee of the month
Change management leader
Timeline
Director of Operations
Cooper University Hospital
08.2009 - 07.2024
Server
Fridays
07.2009 - 07.2009
Manager, Hostess, Server, Bartendwr
Italian Bistro
Associate Degree In Nursing - Nursing
Rutgers University
Licensed Practical Nurse - Nursing
Lincoln Technical Iinstitute
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