Theresa Skrobanek
Spring Branch,TX
Summary
Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Executive - Content Management and Operations
Free Lance work
San Antonio, Texas
06.2020 - 08.2023
- Virtual Assistant
- Email Marketing Campaigns
- Funnel building - Lead generation
- Facebook Advertising
- TikTok, IG, YouTube, creation and production
- Blog content management
- Knowledgeable of most online apps. platforms, graphic generators, ChatGPT, Prompts, image creations, etc.
Office Administrator/Sales/Management
Action Roofing & Remodeling
San Antonio, TX
01.1997 - 07.2023
- QuickBooks, Accounting, Payroll
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Created memos, letters and other documents, fostering internal and external communication.
- Email marketing, content creation, Social Media creation and monitoring.
- Automated office operations by managing client correspondence and data communications.
- Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
- Coordinated onsite training events with outside vendors and online learning.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Proposed or approved modifications to project plans.
Skills
- Relationship Building/Sales/Customer Management
- Accounting & Payroll
- Problem Solving
- Business Needs Analysis
- Content Development & Email Marketing
- Digital Content Platforms
- Customer Service
- Social Media Marketing
- Creative Thinking
- Writing and Editing
- Graphic Design Proficiency
- Industry Trends
- Marketing Analytics
- Data Collection and Analysis
- Computer Proficiency
Timeline
Executive - Content Management and Operations
Free Lance work
06.2020 - 08.2023
Office Administrator/Sales/Management
Action Roofing & Remodeling
01.1997 - 07.2023
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