Theresa Smeak
GRAY,Pennsylvania
Summary
Skilled Medical Office professional offering 17 years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Overview
26
26
years of professional experience
Work History
Medical Office Assistant
Duke - Conemaugh Memorial Medical Center
Johnstown , PA
2007.08 - Current
- Managed office inventory and completed new purchases.
- Worked with cross-functional teams to achieve goals.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Maintained open communication with office staff and management.
- Called in prescription refills for patients.
- Guided employees in handling difficult or complex problems.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Performed various clerical duties such as checking in and checking out patients and collecting copays.
- Answered phones promptly and responded to inquiries from patients or providers in a professional manner.
- Measured vital signs and took medical histories to prepare patients for examination.
- Conducted insurance verification and pre-certification and pre-authorization functions.
Fuel Station Manager
Jim's Auto and Truck Stop
Somerset , PA
1998.07 - 2005.08
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Managed scheduling, training and inventory control and assigned team members to specific duties.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Hotel Front Desk Clerk
Ramada Inn and Conference Center
SOMERST , PA
- Facilitated successful front desk operations for high-volume hotel.
- Computed bills, collected payments and made change for guests.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
Hotel Front Desk Clerk
Knights Inn Motel
Somerset , PA
- Computed bills, collected payments and made change for guests.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
Waitress, Bartender and Cook
Six Pack Shack
Somerset , PA
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Effectively multitasked within fast-paced environment.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Cooked a variety of Food.
Education
Associates Degree In Health Care Management -
Pennsylvania Highlands Community College
Johnstown, PA2007-05
High School Diploma -
Meyersdale Jr/Sr High School
Meyersdale, PA1995-05
Skills
- Multitasking and Organization
- Workload Management
- Appointment Scheduling
- Attention to Detail
- HIPAA Compliance
- Insurance Verification
- Positive Attitude
References
Conemaugh
- Bridget Shultz: Office Manager @ MP Internal Medicine. 814-475-8749
- Phillip Gvozden: Physician @ MP Family Practice. 814-659-5933
- Jessica Custer: Friend and we worked together. 724-676-0336
Timeline
Medical Office Assistant
Duke - Conemaugh Memorial Medical Center
2007.08 - Current
Fuel Station Manager
Jim's Auto and Truck Stop
1998.07 - 2005.08
Hotel Front Desk Clerk
Ramada Inn and Conference Center
Hotel Front Desk Clerk
Knights Inn Motel
Waitress, Bartender and Cook
Six Pack Shack
Associates Degree In Health Care Management -
Pennsylvania Highlands Community College
High School Diploma -
Meyersdale Jr/Sr High School
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