Theresa Smith
San Antonio,United States
Summary
Family support professional with strong background in fostering positive outcomes for families. Skilled in conflict resolution, communication, and advocacy. Known for collaborative work style, adaptability, and consistent focus on achieving results. Recognized for empathy, reliability, and ability to navigate changing needs effectively.
Conscientious individuals multitask and liaise between families and programs to build relationships that support ongoing development and education. A respectful Family Advocate offering case management and crisis intervention skills.
Overview
8
8
years of professional experience
Work History
Certified Family Partner
Center for Health Care Services
01.2024 - Current
- Boosted parent confidence in navigating the education system by providing ongoing support and information on relevant topics.
- Coordinated with local agencies to provide additional services for families, streamlining access to vital resources like housing or mental health care.
- Ensured consistent follow-up with each family, demonstrating a genuine investment in their success and wellbeing.
- Assisted parents and caregivers in meeting youth needs through education, targeted support, coaching and guidance.
- Connected families to supportive resources within the community such as food banks and job training programs.
Case Manager
Lifespan Home Health
05.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Social Worker
Care Warriors (ACCOG)
08.2022 - 04.2023
- Completed intake assessments with patients and drafted community re-entry plans following treatment.
- Educated patients and caregivers on community resources and post-acute level of care criteria, benefits and coverage.
- Maintained thorough case history records and wrote detailed reports.
- Implemented social service interventions to achieve treatment goals and address client needs.
- Maintained lists of resources helpful to clients.
- Identified and addressed financial and emotional barriers to discharge and recovery.
Supervisor
Murphy USA
10.2020 - 08.2021
- Resolved customer complaints and adjusted policies to meet changing needs.
- Provided ongoing training to address staff needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
- Hired team members and trained in collaborative team environment.
Supervisor
TJX Companies
06.2017 - 04.2019
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Assessed company operations for compliance with safety standards.
- Set specific goals for projects to measure progress and evaluate end results.
Education
Azusa Adult School
Glendora, CA07.2003
Skills
- Staff development
- Community referrals
- Confidential documentation and recordkeeping
- Strategic planner
- Patient-centered care
- Community outreach expert
- Family support
- Parenting education
- Community resource coordination
- Client advocacy
Education and Training
other
Timeline
Certified Family Partner
Center for Health Care Services
01.2024 - Current
Case Manager
Lifespan Home Health
05.2023 - Current
Social Worker
Care Warriors (ACCOG)
08.2022 - 04.2023
Supervisor
Murphy USA
10.2020 - 08.2021
Supervisor
TJX Companies
06.2017 - 04.2019
Azusa Adult School
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