Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Stephenson

Snohomish,WA

Summary

Dependable individual with exceptional people skills and 30 years of working with the public. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike.

Overview

31
31
years of professional experience

Work History

Grocery Clerk

Safeway Inc.
Snohomish, WA
09.1992 - Current
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained strong customer relations and effective customer service standards.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Removed trash, swept and mopped floors for professional appearance.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Operated cash register to record transactions accurately and efficiently.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.

Front End Manager

Safeway Inc.
Snohomish, Washington
05.2016 - 07.2017
  • Maintained strong customer relations and effective customer service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Interpreted management directives to define and document administrative staff processes.
  • Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
  • Prepared weekly employee work schedules for team members.
  • Managed customer service duties by greeting over 50 customers daily and informing customers about products.
  • Strategically scheduled 30 team members to maintain optimal staffing at all times.
  • Hired staff members who brought talent, enthusiasm and experience to our grocery store.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Education

High School Diploma -

Ballard High School
Seattle, WA
1995

Skills

  • Work Task Prioritization
  • Customer Transactions
  • Cash Register Operation
  • Willingness to Learn
  • Cooperative Attitude
  • Merchandise Organization
  • Teamwork and Collaboration
  • Customer Relations
  • Excellent Communication
  • Adaptable and Flexible
  • Personalized Support
  • Advising and Coaching

Timeline

Front End Manager

Safeway Inc.
05.2016 - 07.2017

Grocery Clerk

Safeway Inc.
09.1992 - Current

High School Diploma -

Ballard High School

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