Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Stevens

Portland,Oregon

Summary

A position as Bartender/Server in upscale restaurant that promotes a friendly working environment. Experience Proven abilities in customer service and staff training in fine dining and resort restaurants. Assist in record keeping, and inventory control. Handle the till, Bartending, Restaurant serving, Cocktailing, Handle telephone communications, reservations, and banquet coordination in a friendly and professional manner. Meticulously organized Parts Salesman with comprehensive knowledge of thousands of [Type] parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Focused [Job Title] well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering [Number] years of progressive experience in field. Reliable [Job Title] bringing [Number] years of experience in automotive parts sales and delivery. Friendly and professional demeanor with track record of consistently positive customer feedback. Knowledgeable [Job Title] proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives. Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry. Well-coordinated [Job Title] possessing extensive knowledge of [Number] different [Type] parts, giving all customers exceptional service and supporting individual needs. Organized and detailed sales and stock tracker attentive to accuracy and timeliness. Reliable team member with collaborative mindset and strong work ethic. Talented [Job Title] driven to exceed sales, quality and customer satisfaction goals every day. Spirited [Industry] professional adept at establishing positive rapport with customers, upselling products and building loyal clientele. Accomplished at achieving highest per-day sales averages by upselling orders and suggesting additional accessories. Multitasks to provide individualized service to customers in demanding and high-volume settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment.

Overview

25
25
years of professional experience

Work History

Counter Parts Person and Wholesale Sales

Napa Genuine Parts
Portland, United States
03.2022 - Current
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Inspected parts for defects, removing damaged parts and replacing with new ones.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Moved [Type] parts to designated bays for deliveries using [Type] equipment while overseeing safety procedures.
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
  • Assisted customers with diagnosing problems for [Type] equipment and purchasing necessary replacements.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Conducted cash handling, credit card transactions and register closeout at end of business day.
  • Maintained clean and neat parts counter and sales floor.
  • Delivered merchandise to business locations for use in [Type] repairs or direct sales.
  • Adhered to company guidelines for performance and compliance.
  • Maintained extensive understanding of common problems and methods for repair.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Ordered parts from various distributors to fulfill demands.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Diagnosed malfunctions after looking at damaged unit in depth.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Trained and mentored junior employees on regulations, best practices and performance strategies.

Bartender/Head Server

Nibblick & Green, Eagle Crest Golf Resort
Redmond, Oregon
01.2005 - Current
  • Performed monthly inventories of supplies and equipment, including glassware and wine
  • Served up to 16 simultaneous tables; beer, wine and food
  • Handled telephone reservations for large and small groups
  • Performed daily inventories and restocking of beer, wine and alcohol.

St Charles Hospital, Environmental Services
, Oregon
01.2004 - 01.2005
  • Audio/Visual setup for hospital events including seminars, training, and teleconferences
  • Setup/teardown for catering of hospital events

Bartender/Cook/Server/Cocktail Server

Fir Valley Inn
Estacada, Oregon
01.1998 - 01.2000
  • Duties included cooking and serving breakfast and lunch
  • Food prep for breakfast, lunch and dinner
  • Bartending during breakfast and lunch, fill-in on weekend evenings
  • Handled Oregon Lottery machine payouts

Cook/Server

Howell’s Restaurant and Lounge
Oregon City, Oregon
01.1995 - 01.1998
  • Duties included cooking and serving breakfast, lunch and dinner
  • Food prep for breakfast, lunch and dinner.

Education

High School Graduate -

South Umpqua High School

Skills

  • Direct Sales
  • Shipment Processing
  • Report Generation
  • Staff Training
  • Store Layouts
  • Verbal and Written Communication
  • Team Collaboration
  • Consultative Sales Approach
  • Customer Retention
  • Team Management
  • Till Counting
  • Emergency Shipments
  • Demand Fulfillment
  • Database Searches
  • Creative Solutions
  • Customer Interaction
  • Customer Needs Assessments
  • Parts Identifications
  • Invoice Processing
  • Special Orders
  • Credit Card Transaction Processing
  • Customer Inquiries
  • Hand Tools
  • Vendor Relations
  • Payment Method
  • Suggestive Selling
  • Loss Prevention Goals Monitoring
  • Pulling Parts
  • Technical Documentation
  • Rewards Programs
  • Problem-Solving Skills
  • Company Guidelines
  • Cash Register Operations
  • Project Requirements
  • Constructive Feedback
  • Department Cleaning
  • Battery Testing and Installation
  • Parts Department Organization
  • Parts Recommendation
  • Digital Payments

Timeline

Counter Parts Person and Wholesale Sales

Napa Genuine Parts
03.2022 - Current

Bartender/Head Server

Nibblick & Green, Eagle Crest Golf Resort
01.2005 - Current

St Charles Hospital, Environmental Services
01.2004 - 01.2005

Bartender/Cook/Server/Cocktail Server

Fir Valley Inn
01.1998 - 01.2000

Cook/Server

Howell’s Restaurant and Lounge
01.1995 - 01.1998

High School Graduate -

South Umpqua High School
Theresa Stevens