Theresa Stewart
Lakeland,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Sales Associate
Torrid
03.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service Representative
Geico
11.2012 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Updated account information to maintain customer records.
Assistant Manager
North Lakeland Lawn Equipment
02.2005 - 09.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Science - Massage Therapy
Keiser University
Lakeland05.2003
Skills
- Inventory Recordkeeping
- Customer Satisfaction
- Records Management
- Verbal Communication
- Maintaining Clean Work Areas
- Excellent People Skills
- Credit Card Transaction Processing
- Critical Thinking
- Multitasking Strengths
- Policy and Procedure Adherence
Additional Information
I will also be working toward my CNA license during the month of August and am hopeful to have achieved it by the end of the month.
Timeline
Sales Associate
Torrid
03.2023 - Current
Customer Service Representative
Geico
11.2012 - 06.2023
Assistant Manager
North Lakeland Lawn Equipment
02.2005 - 09.2012
Associate of Science - Massage Therapy
Keiser University
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