Theresa Stottlar
Niagara Falls,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
28
28
years of professional experience
Work History
Customer Service Representative MTM
Independent Health Association Inc.
05.2015 - Current
- Assisted Medicare members with scheduling medication reviews with Independent Health pharmacists.
- Managed member interactions through phone, email, and mail platforms.
- Contacted members that had medication adherence concerns and offered solutions and help when needed.
- Delivered prompt resolutions to member issues, ensuring positive experiences.
- Assisted pharmacists with anything they needed assistance with to include calling medical providers, making reminder calls, filing member and provider documents and training new hires to be customer service representatives.
Substitute Teacher, K-5
Lockport School District
09.2011 - 04.2015
- Implemented engaging lesson plans provided by the teachers I was filling in for.
- Maintained classroom order and fostered a supportive environment for student learning.
- Collaborated with teachers to ensure continuity of instruction during absences.
- Adapted curriculum materials to meet individual student needs and enhance understanding.
- Worked in various types of classrooms which include Special Education.
Unit Supply Sergeant
Army National Guard
02.2000 - 02.2006
- Managed supply inventory and logistics operations to ensure timely availability of resources.
- Oversaw equipment maintenance schedules, ensuring optimal functionality and preparedness for missions.
- Improved unit readiness by ensuring timely distribution of critical supplies and equipment to soldiers.
- Optimized warehouse space utilization by reorganizing storage areas for ease of access and improved efficiency.
- Collaborated with other departments to address any supply discrepancies or issues that arose during operations.
- Managed inventory control, ensuring accurate tracking of supplies and equipment.
Sales Associate
Dicks Sporting Goods
06.1997 - 12.2005
- Provided exceptional customer service to enhance shopping experience and drive repeat business.
- Trained new team members on sales techniques and store policies to improve performance.
- Worked as a Key associate in the footwear dept. assisting customers with footwear selections and proper fitting.
- I was cross trained in other departments such as clothing and customer services to help out when needed.
Education
Bachelor of Arts - Sociology With A Minor in Psychology
University At Albany
Albany, NY05-2004
Skills
- Client support
- Effective listening skills
- Problem-solving skills
- Detail-oriented data management
- Effective telephone communication
- Compassionate care provider
- Consistently reliable
Personal and Business Refrences
Tracy Burns (Friend) 716-471-0230
Bridget Fike (Friend) 716-481-1747
Lisa Courtney (Coworker) 716-390-7492
Neysa Brown (Coworker) 716-778-4309
Timeline
Customer Service Representative MTM
Independent Health Association Inc.
05.2015 - Current
Substitute Teacher, K-5
Lockport School District
09.2011 - 04.2015
Unit Supply Sergeant
Army National Guard
02.2000 - 02.2006
Sales Associate
Dicks Sporting Goods
06.1997 - 12.2005
Bachelor of Arts - Sociology With A Minor in Psychology
University At Albany
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