Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Sweeney

Alvin,TX

Summary

Experienced and motivated Team Lead with a strong background in service coordination, team support, and vendor communication. Proven ability to lead by example while supporting Smart Care’s mission through exceptional customer service, accurate service call handling, and effective collaboration with technicians and internal teams. Skilled in managing workflows, monitoring service metrics, and using systems like Fluix to streamline technician documentation and compliance. Adept at fostering a positive team environment, driving performance, and consistently exceeding expectations to deliver the highest level of support to manufacturer partners.

Overview

21
21
years of professional experience

Work History

Technical Support Representative

Smartcare Equipment Solutions
03.2023 - Current
  • Enter service requests from manufacturers with complete accuracy, ensuring all relevant notes, specific instructions, and parts are properly documented.
  • Boost manufacturer satisfaction by proactively monitoring open service requests, providing regular status updates, and collaborating cross-functionally to ensure timely resolution.
  • Track service performance through reporting, identifying service gaps, and partnering with internal teams to implement process improvements.
  • Ensure compliance with manufacturer requirements by supporting technicians, dispatchers, and the back-office to meet quality and procedural standards.

Family Readiness & Household Manager

Army Spouse & Primary Care Coordinator
01.2006 - 03.2023
  • Successfully managed all financial, household, and logistical responsibilities during multiple military deployments, demonstrating resilience, adaptability, and long-term strategic planning.
  • Served as primary caretaker and medical coordinator following spouse’s medical retirement, balancing complex schedules, managing data and records, and prioritizing medical appointments with precision.
  • Oversaw budgeting, educational planning, and curriculum development while homeschooling four children, fostering strong multitasking and administrative skills.
  • Partnered with spouse to adapt and share educational responsibilities, optimizing home operations and maintaining a cohesive, mission-oriented family unit.
  • Honed organizational systems and record-keeping practices that mirror the demands of fast-paced, high-responsibility professional environments.

Seasonal Customer Service Representative

Kohls Inc
11.2021 - 01.2022
  • Duties included stocking shelves, assisting customers, locating, packaging, and shipping online orders. Maintaining accurate inventory numbers, and resolving item discrepancies.

Receptionist/Customer Support

General Parts LLC
07.2004 - 11.2006
  • Duties included working independently to run payroll, data entry, record keeping, weekly reports, assisting customers and vendors with service calls, relaying service issues to technicians for repairs.

Education

Diploma -

Seton
Kansas City, MO
01.2003

Skills

  • Operating Systems: Windows 11
  • Office Software: Microsoft Outlook, Word, Excel
  • Productivity Tools: Adobe Acrobat (PDF editing and form handling)

Timeline

Technical Support Representative

Smartcare Equipment Solutions
03.2023 - Current

Seasonal Customer Service Representative

Kohls Inc
11.2021 - 01.2022

Family Readiness & Household Manager

Army Spouse & Primary Care Coordinator
01.2006 - 03.2023

Receptionist/Customer Support

General Parts LLC
07.2004 - 11.2006

Diploma -

Seton

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