Theresa Tapetillo
Glendale,AZ
Summary
Providing timely and efficient solutions to customer inquiries. I'm a customer-focused professional with over 4 years of experience working in high-volume, fast-paced environments. Through my role, I’ve developed strong communication, problem-solving, and conflict resolution skills while helping customers navigate complex issues. I take pride in staying professional under pressure and continuously improving my ability to listen, connect, and provide effective solutions. My experience has strengthened my ability to adapt quickly, follow detailed processes, and maintain consistency in my work.
Overview
16
16
years of professional experience
Work History
Boost Mobile VIP/ Advanced Technical Support
01.2023 - Current
- Demonstrates ability to think critically and diagnose issues. Provide world class service to customers and employees. Offer payment/billing support. Provide technical support for mobile device issues. Resolve escalation support to level 1, 2 and 3 level agents. Support teams with assistance in problem resolution by providing answers and troubleshooting for our customer base by taking customer support calls, answer on-line chat, and respond to support portal tickets in a timely and professional manner. Resolve ticket support for service issues. Set up appointments for new service installations.
Assistant Site Director
Family Promise of Greater Phoenix
01.2022 - 01.2023
- Provide case management services to families experiencing homelessness.
- Coordinated program schedules, ensuring alignment with organizational goals and family needs.
- Established partnerships with local organizations to expand service offerings and community outreach efforts.
- Help clients reach goals of employment and housing.
Director of Operations
United Way Of Merced County
Merced, CA
07.2010 - 01.2020
- Program management, bookkeeping, payroll
- Implemented strategic initiatives to optimize resource allocation and reduce costs.
- Streamlined operational workflows, enhancing efficiency across multiple departments.
- Defined, implemented, and revised operational policies and guidelines.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
Skills
- Active listening
- Patience
- Excellent verbal communication
- Problem solving
Timeline
Boost Mobile VIP/ Advanced Technical Support
01.2023 - Current
Assistant Site Director
Family Promise of Greater Phoenix
01.2022 - 01.2023
Director of Operations
United Way Of Merced County
07.2010 - 01.2020