Summary
Overview
Work History
Education
Skills
Timeline
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Theresa Terrell

Mechanicsville,VA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Shipping Coordinator

C&K Auto Parts
09.2023 - Current
  • Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
  • Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
  • Processed returns and updated accounts.
  • Worked with vendors to schedule daily pickups and weekly deliveries.

Accounting Clerk

Mechanicsville Toyota
11.2019 - 09.2021
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Maintained accounting records utilizing in-house and client systems.
  • Input high volume of monthly invoices with consistent accuracy.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
  • Managed accounts payable and receivables and payroll.
  • Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.

Front End Customer Service Associate

Publix
11.2018 - 08.2019
  • Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
  • Managed returns and exchanges, maintaining professionalism while adhering to company policies.
  • Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
  • Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
  • Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.

Bank Teller

Union Bank & Trust
10.2017 - 11.2018
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Counted and packaged currency and coins.

Education

High School Diploma -

Hermitage High School
Richmond, VA

Skills

  • Customer service
  • Critical thinking
  • Data entry
  • Call center experience
  • Problem resolution
  • Customer relations
  • Active listening
  • Documentation skills
  • Schedule planning
  • Invoice processing

Timeline

Shipping Coordinator

C&K Auto Parts
09.2023 - Current

Accounting Clerk

Mechanicsville Toyota
11.2019 - 09.2021

Front End Customer Service Associate

Publix
11.2018 - 08.2019

Bank Teller

Union Bank & Trust
10.2017 - 11.2018

High School Diploma -

Hermitage High School

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Theresa Terrell