Theresa Thornton
Jim Falls,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Cook
Northern Wisconsin Center
Chippewa Falls, WI
01.2024 - Current
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Organized storage areas for efficient usage of space.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Adhered to food safety standards when storing and preparing foods.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
- Used standardized recipes and other instructions to prepare food.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Managed portion control using correct utensils during preparation and plating.
- Set up and performed initial prep work for soups, sauces, and salads.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Made meals in accordance with company standards and requirements.
- Received and stored food and supplies.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Monitored temperatures of prepared food and cold-storage areas.
General Technician
Itw Deltar Fasteners
Chippewa Falls, WI
05.2015 - 01.2024
- Performed daily maintenance and repair of machinery and equipment.
- Conducted tests on machines to ensure proper functioning.
- Evaluated system performance through observation and testing of components.
- Ensured compliance with safety protocols while performing work tasks.
- Participated in training sessions to stay up-to-date on product knowledge.
- Followed safety practices to safeguard against injury and damage to property.
- Managed quality control and maintained high level of customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Made outbound calls to obtain account information.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
Shipping Supervisor
Adept Engraving
Chippewa Falls, WI
09.2007 - 05.2015
- Supervised shipping personnel to ensure efficient and accurate completion of tasks.
- Monitored staff performance to ensure compliance with company policies and procedures regarding packaging, labeling, and shipping deadlines.
- Resolved customer complaints related to shipment discrepancies or delays in a timely manner.
- Provided training to new employees on proper operation of packing equipment and safety protocols.
- Assisted in developing strategies for improving efficiency within the shipping department.
- Implemented quality assurance processes for verifying accuracy of shipments prior to departure.
- Oversaw daily operations within the shipping department including assigning tasks, setting deadlines, resolving conflicts.
- Directed and managed shipping team of 15 staff, delivering continuous training to improve employees' skills.
- Monitored workers and reviewed completed work for proper performance.
- Informed upper management or department heads of items loaded or problems encountered.
- Prepared and led staff training and instruction.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
Store Manager
Dollar General
Ladysmith, WI
07.2006 - 09.2007
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
In Stock Associate
Walmart
Chippewa Falls, WI
11.2005 - 07.2006
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Inspected stock for damage or defects and reported issues to management.
- Provided customer service by answering questions about product location, price and availability.
- Assisted with store displays and window dressing as needed.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Monitored expiration dates of perishable items to ensure freshness.
- Removed outdated products from shelves in accordance with company policy.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Faced products on shelves and displays to meet company policies.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Greeted customers and retrieved requested products to drive satisfaction.
Education
High School Diploma -
McDonell High School
Chippewa Falls, WI05.1987
Skills
- OSHA Compliance
- Quality Control
- Customer Service
- Attention to Detail
References
References available upon request.
Timeline
Cook
Northern Wisconsin Center
01.2024 - Current
General Technician
Itw Deltar Fasteners
05.2015 - 01.2024
Shipping Supervisor
Adept Engraving
09.2007 - 05.2015
Store Manager
Dollar General
07.2006 - 09.2007
In Stock Associate
Walmart
11.2005 - 07.2006
High School Diploma -
McDonell High School
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