THERESA THORNTON
Stockbridge,GA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
10
10
years of professional experience
Work History
Medical Assistant, EKG Tech & Nursing Support Tech
Grady Memorial Health System
11.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
Behavior Health Tech
Wellstar Atlanta Medical
05.2021 - 11.2022
- Assumes a active role in the planning and provision of care for behavioral health patients in the ED, and inpatient hospital Behavioral Health
- Performs activities related to providing for the psychosocial as well as the physical needs of the patient under the direct supervision of the primary RN
- Works as a vital member of the team
- Perform vital signs and employ de-escalation techniques
- Communicate effectively and function as a contributing member of a multi-disciplinary team
- Have knowledge of common psychosocial and physical needs of the behavioral health patients
Director of Aide Services
R&E Healthcare LLC
11.2020 - 07.2021
- Directs, supervises, and governs all home care aides, programs including home care, and homemaking referrals
- Plan, implement and maintain policies and procedures for home care program to ensure quality patient care and services
- Reports any and all changes, concerns, admissions and discharges to DON
- Creates functional strategies and specific objectives for the sub-function
- Proficient navigation through system to complete established tasks, admissions, discharges and patient care plan
- Complete all HHA admissions and discharges in timely manner
Behavior Health Tech / Front Desk Receptionist / Patient Intake Tech
Lakeview Behavioral Health Hospital
04.2015 - 04.2021
- Assessed patient safety and communicated status to the clinical staff, effectively communicating with management to ensure quality of work performed
- Monitored vital signs and provided emotional support, documenting all client interactions
- Demonstrated knowledge of various crisis intervention techniques, limiting conflict resolution
- Maintained log of client progress and worked to increase client participation in group activities, strengthening social skills to improve mental health
Skills
- Customer Service
- Problem Resolution/Process Improvement
- Effective Communication Skills
- Time Management
- Attention to Detail
- Critical Thinker
- Administrative Support
- Legal Procedures
- Medical Terminology
- Scheduling
- Reports/Documentation
- Microsoft Office Professional
- Excel
- Epic
- Typing (45wpm)
- Patient assessment
- Vital signs monitoring
- EKG administration
- Team collaboration
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Compassionate
- CPR
- Electronic medical records
- Appointment setting
- Compassionate caregiver
- Patient flow management
- First aid
- Healthcare software proficiency
Timeline
Medical Assistant, EKG Tech & Nursing Support Tech
Grady Memorial Health System
11.2022 - Current
Behavior Health Tech
Wellstar Atlanta Medical
05.2021 - 11.2022
Director of Aide Services
R&E Healthcare LLC
11.2020 - 07.2021
Behavior Health Tech / Front Desk Receptionist / Patient Intake Tech
Lakeview Behavioral Health Hospital
04.2015 - 04.2021
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