Theresa Tiesse

• Expert Troubleshooting: Resolving complex technical issues with a focus on server, network, and software problems, ensuring smooth operations across the organization.
• Innovative System Design: Leading the design and implementation of cutting-edge IT systems and infrastructure; driving projects to upgrade and deploy new technologies.
• System Optimization: Proactively monitoring and enhancing system performance; managing updates and patches to keep systems reliable and secure.
• Strategic Security Management: Developing and enforcing robust security protocols; spearheading incident response to swiftly address and resolve security breaches.
• Clear Documentation & Reporting: Creating detailed technical documentation and generating insightful reports on system performance and security incidents for management.
• Team Mentorship: Providing guidance and support to junior IT staff; leading projects and fostering effective collaboration within the IT team.
• Vendor & Stakeholder Engagement: Building and maintaining strong relationships with vendors and stakeholders; aligning IT solutions with business objectives through effective communication and collaboration.
• Tech Enthusiast & Innovator: Staying on top of technology trends; recommending and implementing innovative solutions to drive continuous improvement.
• Compliance: Ensuring IT systems and processes comply with industry regulations and best practices, delivering high standards of IT service and management.

• Installation & Configuration: Set up and configure operating systems, software applications, and hardware components.
• Maintenance & Upgrades: Manage system updates, patches, and performance monitoring to ensure optimal operation.
• troubleshooting & Support: Diagnose and resolve hardware, software, and network issues; provide technical support to end-users.
• Security Management: Implement security policies, manage access controls, and safeguard systems against threats.
• Backup & Recovery: Oversee regular data backups and disaster recovery plans to protect critical information.
• Network Management: Configure and maintain network devices; address connectivity issues and ensure network performance.
• Documentation & Reporting: Maintain system documentation and generate performance and incident reports.
• Automation & Scripting: Develop scripts to automate tasks and improve system efficiency.
• Compliance & Best Practices: Ensure adherence to regulatory standards and industry best practices.
• Project Management: Contribute to IT projects, including system upgrades and migrations, and coordinate with stakeholders.

• Implemented Microsoft Azure Active Directory to mitigate security risks and bolster access management.
• Ensured IT compliance by maintaining up-to-date knowledge of regulations and implementing necessary measures.
• Managed access control systems to protect sensitive data and prevent unauthorized access
• Implemented effective identity management protocols to secure user identities and maintain data integrity.
• Troubleshooted issues related to hardware, software, and network connectivity to minimize downtime.
• Handled user provisioning processes to grant appropriate access levels and permissions.
• Maintained network security by monitoring potential threats and implementing necessary safeguards.