Theresa Trpkovski

Crew Member

Burger King

Rochester Hills

05.2022 - Current

Warmly greeted visitors to promote great customer service and positive ordering experience.
Presented orders to guests within anticipated service times.
Prepared quality products while maintaining portion control and presentation within service goal times.
Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Stocked shelves and cases with new or transferred items.
Organized and restocked supplies to support operations and team productivity.
Scrubbed and polished counters to remove debris and food.
Served food and beverages at take-out counters to provide fast service to waiting guests.
Packaged menu items into bags or trays and placed drink orders into carriers.
Interacted pleasantly with guests to deliver quality customer service.
Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Brewed and served coffee and tea with preferred add-ins.
Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Resolved customer complaints in a professional manner.
Processed takeout orders quickly to ensure timely delivery of meals.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Wiped down tables and equipment, swept and refilled stock.
Served food quickly for positive guest experiences.