Theresa Tupuola

-Developing and implementing operational strategies aligned with the organization's goals and objectives.
-Performance Management: Monitoring and evaluating the performance of various departments or teams to ensure they meet targets and KPIs.
-Managing and allocating resources, including budgets, personnel, and equipment, to optimize operational efficiency.
-Identifying opportunities for process optimization and implementing initiatives to enhance productivity, quality, and cost-effectiveness.
-Strongly Cross-Functional Collaboration: Collaborating with other departments or teams to foster effective communication, coordination, and teamwork across the organization.
-Identifying potential risks, developing contingency plans, and implementing risk mitigation strategies to minimize operational disruptions.
-Promoting a culture of continuous improvement by encouraging innovation, seeking feedback, and implementing best practices.
-Ensuring compliance with relevant laws, regulations, and industry standards, and addressing any legal or regulatory issues that may.
-Providing guidance, mentorship, and support to the operations team, fostering a positive work environment, and developing talent within the organization.
-Coordinating travel arrangements for executives, including flights, accommodations, ground transportation, and other logistics.
-Creating detailed itineraries for executive trips, outlining meeting schedules, appointments, and any other relevant activities.
-Identifying and liaising with travel agencies, hotels, transportation providers, and other vendors to secure the best services and negotiate favorable rates.
-Organizing corporate events such as conferences, seminars, workshops, or team-building activities, including venue selection, catering, audiovisual setup, and guest arrangements.

- Consistently answer phones while completing all daily tasks
- Held meeting and training courses department wide
- Enthusiastically train all new employees in all subjects while maintaining personal work
- Complete reservations, owner inquiries, etc.
- Professional handling of complaints, company glitches
- Recognized department wide for turning a negative issue or experience for an into a positive one
- Maintain and perfect owner bookings in a timely matter
- Extensive knowledge and professionalism with Interval International, Triwest, American Express
- Address any inquires requested by owners
- Advanced knowledge all Microsoft software including Word, Excel, Powerpoint
- Documents Coordinator for the Owner Services Department
- Coordinate all contract changes including deeds and private, confidential documents.

- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

- Communicated with clients and customers to gather, provide and share updated information on products and services.

- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.