Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Theresa Turner

Chicago,United States
Theresa Turner

Summary

Adept at fostering client success and well-being, I leveraged mental health awareness and de-escalation techniques at Ucan Chicago to streamline service delivery and enhance crisis intervention. Backgrounds also includes boosting driver safety and compliance at First Group, showcasing ability to blend hard skills like compliance monitoring with soft skills such as cultural competency. Strategic Community Support Specialist with strong background in crisis intervention and management. Skillfully builds support networks comprised of diverse healthcare providers and businesses, supporting community needs. Works with leaders and law enforcement to address health and safety issues.

Overview

22
years of professional experience

Work History

First Group / First Student

Driver /Certified Trainer
08.2017 - Current

Job overview

  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.

Falcon Transportation

School Bus Driver Trainer
02.2002 - 08.2017

Job overview

  • Enhanced driver safety by conducting comprehensive training sessions on defensive driving techniques and emergency procedures.
  • Strengthened relationships between drivers and schools by coordinating joint safety events, including evacuation drills and transportation forums.
  • Boosted morale with regular recognition of exceptional performance among trainees, fostering a positive learning environment.
  • Safeguarded student passengers by ensuring all drivers were proficient in handling medical emergencies while en route to their destinations.

Ucan Chicago

Community Support Specialist
12.2018 - Current

Job overview

  • Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
  • Enhanced client well-being by providing personalized support and resources tailored to individual needs.
  • Streamlined administrative processes for increased efficiency within the organization''s service delivery systems.
  • Provided crisis intervention when needed, utilizing de-escalation techniques and coordinating appropriate responses.
  • Monitored client progress regularly, adjusting support strategies as needed based on evolving circumstances.
  • Educated clients about available resources within the community, empowering them to make informed decisions about their care plans.

Education

Phoenix University of Chicago
Chicago, IL

Bachelor of Administrative Studies from Business Administration
05.2012

University Overview

Skills

  • Mental health awareness
  • De-Escalation Techniques
  • Compliance Monitoring
  • Cultural Competency

Timeline

Community Support Specialist
Ucan Chicago
12.2018 - Current
Driver /Certified Trainer
First Group / First Student
08.2017 - Current
School Bus Driver Trainer
Falcon Transportation
02.2002 - 08.2017
Phoenix University of Chicago
Bachelor of Administrative Studies from Business Administration

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Theresa Turner