Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

THERESA TURTLE

Atlanta,USA

Summary

  • A positive and driven English teacher with a Telf teaching qualification and a 1-year experience working with students online from all Asian country. Passionate about engaging students on all levels, enhancing their social experiences by encouraging group lessons and learning.
  • Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
  • Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
  • Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
  • Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
  • Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Primerica
Atlanta, GA
01.2023 - 01.2024
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Mentored junior team members and managed employee relationships.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Improved customer service wait times to mitigate complaints.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Supported sales team members to drive growth and development.
  • Promoted available products and services to customers during service, account management and order calls.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Collected deposits or payments and arranged for billing.
  • Developed strong customer relationships to encourage repeat business.
  • Educated customers on special pricing opportunities and company offerings.
  • Made outbound calls to obtain account information.

SERVER

THE WURST BEER HALL
03.2023 - 12.2023
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Served food and beverages to patrons and confirmed complete orders.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Stocked service areas with supplies during slow periods.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Checked food before serving it to customers.
  • Assisted in training new servers.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Addressed complaints to kitchen staff and served replacement items.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted guests and provided menus.

Hostess/Front Desk Receptionist

KALAHARI RESORTS (MOUNT POCONO)
Mount Pocono, PA
06.2022 - 09.2022
  • Ensured serving and dining were up and good to start
  • Seats guests and manage the seating chart
  • Monitored the restaurant activity to determine seating and dining flow
  • Responded to guest inquiries and requests in a timely, friendly, and efficient manner
  • Performed opening and closing duties, as needed
  • Greeted incoming guests and walked them in.
  • Informed patrons of specialties and features.
  • Provided excellent customer service by anticipating customer needs.
  • Provided excellent customer service by addressing customer needs promptly.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Accurately recorded customer information into reservation system.
  • Performed light administrative duties such as filing documents and taking messages.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Enforced all alcohol laws strictly while serving alcoholic beverages.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Helped service staff handle demand by distributing food and beverages.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Managed incoming calls during busy shifts.

ADMINISTATION AND ASSISTING PA

ST NUBIAN ARCHITECTS
Pretoria South Africa, South Africa
11.2019 - 05.2021
  • Implemented physical and digital filings for company documents so that team members could access records easily
  • Arranged all domestic and international travel plans for staff including airline tickets, hotel reservations and car rentals
  • Managed office support and improved operations by coordinating itinerary and scheduling appointments for management
  • Acted as point of contact for all vendors who wished to access the building
  • Managing diaries and organizing meetings and appointments
  • Organizing events and conferences
  • Reminding the manager/executive of important tasks and deadlines
  • Liaising with staff, suppliers, and clients
  • Implementing and maintaining procedures/administrative systems.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Planned and completed group projects, working smoothly with others.

English Tutor

Rancca Online Education
Johannesburg , South Africa
01.2020 - 01.2021
  • Taught students how to study, take notes, and complete test questions.
  • Created and implemented intervention strategies or individualized education plans (IEPs).
  • Encouraged open dialogue between myself and the students about their work and goals.
  • Researched and recommended textbooks, software and other learning materials to complement tutoring.
  • Assisted students in developing reading comprehension strategies, grammar rules, and writing techniques.
  • Encouraged critical thinking by posing questions and discussing topics related to English literature.
  • Created a positive, encouraging environment to foster student growth in language skills.
  • Facilitated group discussions among peers focusing on topics related to English literature.
  • Reviewed class materials and discussed reading assignments, boosting comprehension.
  • Recommended supplementary books, software, and other learning materials.
  • Adapted teaching methods according to the individual needs of each student.
  • Motivated students using feedback and encouragement.
  • Maintained records of student performance throughout the course duration.
  • Taught note-taking techniques and test strategies.
  • Prepared handouts, study materials and other teaching aids.
  • Recommended appropriate resources such as books or websites for further study outside of class time.
  • Asked key questions prompting specific student responses to assess tutoring session progress.
  • Conducted assessments regularly to evaluate student understanding of concepts taught in class.
  • Evaluated student needs to set lesson goals.
  • Incorporated technology into my lessons whenever possible.
  • Tutored advanced level learners on topics like argumentative writing and literary analysis.

Hostess/Waitress

Wimpy Mall @ Carnival
Johannesburg , South Africa
09.2013 - 01.2019
  • Greeting customers and taking drink and food orders
  • Paying attention to the needs of the customers
  • Delivering food from the kitchen to the customers
  • Ensuring the food order is made correctly by kitchen staff and looks presentable for the customers
  • Provided quick resolution to customers complaints to maintain their satisfaction and referred complicated issues to management
  • Helped with preparation for special functions and banquets including setting up and removing tables, chairs and decorations
  • Prepared checks by calculating charges for services rendered issued checks to appropriate customers and collected payments
  • Provided new customers with excellent service and information about beverages and menu specialties to build customer satisfaction.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Resolved any customer complaints or issues quickly and professionally.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.

Education

Diploma - LLB

UNISA
South Africa
05-2021

NQF LEVEL 6 CERTIFICATE - Programme in Business Communication

University of South Africa
South Africa
12.2019

High School Diploma -

Kenneth Masekela High School
South Africa
12.2012

Some College (No Degree) - Teaching English As A Second Language (ESL)

ONLINE TEACHING
ONLINE

Skills

  • Microsoft Office package: Microsoft Word, Excel, Access
  • Listening and communication skills
  • Customer service skills
  • The ability to work well with others
  • The ability to accept criticism and work well under pressure
  • To be thorough and pay attention to detail
  • Excellent verbal communication skills
  • A desire to help people
  • Ability to multitask
  • Patience and composure
  • Typing
  • Equipment handling
  • Research skills
  • Self-motivation
  • Report Generation
  • Call Management
  • Data Collection
  • Consultative Sales
  • Appointment Scheduling
  • Scheduling
  • Complaint Resolution
  • Data Entry
  • Information Security
  • Inbound and Outbound Calling
  • Product Knowledge
  • Call Center Operations
  • Customer Relations
  • Positive and Professional
  • Service Upselling
  • Filing
  • Reading Comprehension
  • Multi-Task Management
  • Customer Consulting
  • Critical Thinking
  • Active Listening

Languages

English
Full Professional
Portuguese
Native/ Bilingual

References

References available upon request.

Timeline

SERVER

THE WURST BEER HALL
03.2023 - 12.2023

Customer Service Representative

Primerica
01.2023 - 01.2024

Hostess/Front Desk Receptionist

KALAHARI RESORTS (MOUNT POCONO)
06.2022 - 09.2022

English Tutor

Rancca Online Education
01.2020 - 01.2021

ADMINISTATION AND ASSISTING PA

ST NUBIAN ARCHITECTS
11.2019 - 05.2021

Hostess/Waitress

Wimpy Mall @ Carnival
09.2013 - 01.2019

Diploma - LLB

UNISA

NQF LEVEL 6 CERTIFICATE - Programme in Business Communication

University of South Africa

High School Diploma -

Kenneth Masekela High School

Some College (No Degree) - Teaching English As A Second Language (ESL)

ONLINE TEACHING

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THERESA TURTLE