Theresa Upchurch
Sanford,NC
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
27
27
years of professional experience
Work History
Officer In Charge
United States Post Office
05.2022 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed and implemented customer service policies to enhance satisfaction.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
AM/PM Supervisor (204B)
United States Post Office
02.2009 - 05.2022
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
Rural Carrier Associate
United States Postal Service
06.2009 - 01.2019
- Created daily routes to avoid retracing delivery paths
- Distributed mail, packages, and parcels to USPS customers in a timely manner
- Maintained detailed records of attempted and missed deliveries
- Provided personal vehicle to transport mail to destination.
Production Worker
Moen Incorporated
08.2001 - 06.2009
- Operated machine to manufacture faucet and sink components
- Partitioned bathroom and kitchen fixtures containing cosmetics from qualified parts
- Organized Daily Production Performance, Scrap Analysis, Net Production, and Transfer Order Reports.
Manager
Boddie and Noell Enterprises
04.1998 - 07.2001
- Assisted General Manager with interviewing selective candidates to perform job duties
- Supervised more than ten individuals
- Trained new employees according to overall company policy
- Trusted with cash handling and bank deposits.
Cashier/Customer Service Representative
Lowes Incorporated
02.1997 - 08.1997
- Processed product sales and adjustment transactions through register system
- Interacted with customers to respond to inquiries about products and services to resolve complaints
- Received customer requests in person, by telephone or mail, and route according to specific category
- Maintained preliminary paperwork for Returns and Replacements report.
Education
Bachelor of Science - Health Administration/Health Information Systems
University of Phoenix
Phoenix, Arizona02.2013
Associate of Arts - Concentration in Health Care Administration
University of Phoenix
Phoenix, Arizona11.2010
High School Diploma -
George Washington High School
Danville, VA05.1995
Skills
- Effective verbal and written communication skills
- Computer literacy
- Complex Problem Solving
- Systems Analysis
- Managerial Experience
- Customer and Personal Service
- Business Development
- Process Improvement
- Schedule Development
- Staff Management
- Manufacturing Skills
- Goal-Oriented
- Employee Motivation
- Priority Management
- Staff Discipline
- Processes and Procedures
- Team Building
- Ethical Conduct
- Goal Setting
- Time Management
- Effective Communication
- Performance Evaluation
- Leadership Abilities
- Change Management
- Problem Solving
- Decision Making
- Learning Strategies
Professional Accomplishments
- Office Systems Technology
- Microsoft Word
- Excel
- Teams
- Safety Ambassador
- Access
- PowerPoint
- Office Information Processing
- Keyboarding
- Business
- Certificate of Bank Teller Training
- Bookkeeping Basics
- Customer Transactions and Procedures
- System Functions and Tools
- Teller System Components
References
- Jasmine Cosby, USPS POOM, 919-309-5450
- Teresa Scott, Safety Specialist, 336-423-6699
- Jasmine Brown, Postmaster, 919-357-3807
- Danielle Boykin, Postmaster United States Post Office, 910-992-6252
- Ashanta Staten, Postmaster Holly Springs Post Office, 919-557-3508
- Eryc Hutto, Postmaster United States Post Office, 910-676-2652
- Kendra McDuffie, Pfizer, 919-353-7441
Timeline
Officer In Charge
United States Post Office
05.2022 - Current
Rural Carrier Associate
United States Postal Service
06.2009 - 01.2019
AM/PM Supervisor (204B)
United States Post Office
02.2009 - 05.2022
Production Worker
Moen Incorporated
08.2001 - 06.2009
Manager
Boddie and Noell Enterprises
04.1998 - 07.2001
Cashier/Customer Service Representative
Lowes Incorporated
02.1997 - 08.1997
Bachelor of Science - Health Administration/Health Information Systems
University of Phoenix
Associate of Arts - Concentration in Health Care Administration
University of Phoenix
High School Diploma -
George Washington High School
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