Theresa Vandervall
Gwynn Oak,MD
Summary
Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Teaching Assistant
Catholic Charities
01.2024 - Current
- Improved overall class participation by implementing group activities and project-based learning.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
Customer Service Representative
Under Armour
06.2018 - 05.2022
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Assistant
State Farm
01.2011 - 01.2018
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Customer Service Representative
Global Payments
03.2015 - 08.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Massage Therapy Certification -
Baltimore School of Massage
Linthicum Heights, MD03.2012
High School Diploma -
Milford Mill Academy
Baltimore, MD05.2000
Skills
- Discussion Facilitation
- Student Records Management
- Activity implementation
- Behavior Management
- Paperwork Processing
- Product Knowledge
- Data Collection
- Complaint resolution
Timeline
Teaching Assistant
Catholic Charities
01.2024 - Current
Customer Service Representative
Under Armour
06.2018 - 05.2022
Customer Service Representative
Global Payments
03.2015 - 08.2017
Administrative Assistant
State Farm
01.2011 - 01.2018
Massage Therapy Certification -
Baltimore School of Massage
High School Diploma -
Milford Mill Academy
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