Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Theresa Van Pay

Springhill,USA

Summary

Dynamic professional with extensive experience in program management and client advocacy at Centene, Inc. Proven ability to optimize resource allocation and develop effective service plans. Skilled in documentation compliance and relationship building, ensuring high-quality care for individuals with diverse needs. Committed to enhancing client outcomes through strategic problem-solving and effective communication.

Overview

23
23
years of professional experience

Work History

Waiver Support Coordinatior

G & S Support Coordination
Port Orange , FL
10.2021 - Current
  • Managed cost plans and budgets, optimizing resource allocation for individuals with disabilities.
  • Conducted monthly visits to verify adherence to service fulfillment and scheduled appointments.
  • Reviewed service provider documentation to ensure alignment with client goals.
  • Updated service provisions daily to enhance health, safety, and engagement in activities.

Care Manager

Centene, Inc
09.2021 - 02.2022
  • Assisting members with their benefits as well as maintaining their health and assisting with additional benefits that they may need.
  • Following up and sending referrals to the correct department.

CPI

Department of Children and Family Services
09.2020 - 09.2021
  • The responsibilities of the position are that of investigating incoming abuse calls for the safety of the children.
  • Collecting information from collaterals, family members, neighbors, and friends.
  • In allowing the Child Protection investigator to determine if a child is safe or unsafe and needs to be sheltered or is an in-home safety plan will be sufficient.
  • Providing the families with services that will assist them.
  • Completing necessary documentation and uploading all relevant information into the case file.

Personal Support

Stepping Stones Community Solutions
10.2018 - 04.2020
  • The responsibility of the position is working with an individual to maintain her safety.
  • Working with the individual to teach daily living skills as well as working on health and safety goals and integrating the individual into the community.
  • Working with her on her behaviors that are inappropriate in the community.

Waiver Support Coordinator

Community Support Network
10.2015 - 10.2018
  • The responsibilities of the position were to maintain and update individuals’ budgets on the caseload.
  • Performed regular home visits as required by client needs, as well as documentation each day.
  • Analyzed all requirements to prepare efficient strategies.
  • Maintained efficient network of service providers for clients.
  • Created individual Service Plans using outcomes created during shared planning sessions with providers.
  • Documented case management services as per state contract.
  • Prepared all training programs and presentations to manage cases for various clients.
  • Participated in all monthly meetings to ensure achievement of all client’s objectives.
  • The caseload contained a variety of different individuals that ranged from highly functional to those that were very low functioning.
  • The caseload ranged from those that were eighteen as the youngest to those that were much older.
  • The individuals varied as to the degree of their abilities and understanding.

Life Skills Supervisor

PARC
05.2014 - 06.2015
  • The responsibilities of the position were to make schedules, maintain files and maintaining the quarterly reports for the individuals on the caseload.
  • The range of abilities of the individuals varied as to the age of the individual, as well as the capability of the individual.
  • Some of the individuals had depression, bipolar disorder, autism, oppositional defiance disorder, intermittent explosive disorder, schizophrenia, and other mental health challenges as well as mild, moderate, and severe intellectual disabilities.
  • Analyzed all requirements to prepare efficient strategies.
  • Maintained efficient network of service providers for clients.
  • Created individual Service Plans using outcomes created during shared planning sessions with providers.
  • Documented case management services as per state contract.
  • Trained on individual services for the individuals so that the staff were aware of the process that would make the environment safe for the staff as well as the individual.
  • Participated in all the meetings for the individuals to ensure achievement of all client’s objectives.
  • Working the floor when there was a shortage of staff.

Program Manager

Infinity Care
02.2011 - 12.2013
  • The responsibilities of the position were to maintain and update individuals’ plans in the Community Based Residential Facility.
  • Performed regular visits to their PCP, as to maintain the health of everyone.
  • Keep and maintain all documentation so that the state nurse would have all the new information on the individuals each month.
  • Updating family members and guardians as to the outcomes of any changes in medications and any new medications that were provided during the visit.
  • Analyzed all requirements to prepare efficient strategies.
  • Maintained efficient network of service providers for clients, such as adult day programs or any type of work program that may be available to them.
  • Created individual Service Plans using outcomes created during shared planning sessions with providers.
  • Maintained all state mandated documentation for everyone so that they were within the code.
  • Prepared all training programs and presentations to manage cases for various clients.
  • Participated in all monthly meetings to ensure achievement of all client’s objectives.
  • The caseload contained a variety of different individuals that ranged from highly functional to those that were very low functioning.
  • The individuals varied as to the degree of their abilities and understanding.
  • Provide personal care assistance and gained experience in working with adults with depression, bipolar disorder, autism, oppositional defiance disorder, intermittent explosive disorder, schizophrenia, and other mental health challenges as well as mild, moderate, and severe intellectual disabilities.

Senior ILA

Homes for Independent Living
12.2007 - 02.2011
  • The positions responsibilities were that of maintaining the eight clients in the group home, each with different needs.
  • Some with developmental delays and those that had Alzheimer’s and early onset Dementia as well as Bio Polar Disorder.
  • Performed regular visits to their PCP, as to maintain the health of everyone.
  • Keep and maintain all documentation so that the state nurse would have all the new information on the individuals each month.
  • Updating family members and guardians as to the outcomes of any changes in medications and any new medications that were provided during the visit.
  • Analyzed all requirements to prepare efficient strategies.
  • Maintained efficient network of service providers for clients, such as adult day programs or any type of work program that may be available to them.
  • Created individual Service Plans using outcomes created during shared planning sessions with providers.
  • Maintained all state mandated documentation for everyone so that they were within the code.
  • Prepared all documentation as state mandated.
  • Participated in all monthly meetings to ensure achievement of all client’s objectives.

Program Coordinator

Clarity Care
12.2006 - 12.2007
  • The positions responsibilities were that of maintaining the eight clients in the group home, each with different needs.
  • Some with developmental delays and those that had Alzheimer’s and early onset Dementia, as well as Autism.
  • Performed regular visits to their PCP, as to maintain the health of everyone.
  • Keep and maintain all documentation so that the state nurse would have all the new information on the individuals each month.
  • Updating family members and guardians as to the outcomes of any changes in medications and any new medications that were provided during the visit.
  • Analyzed all requirements to prepare efficient strategies.
  • Maintained efficient network of service providers for clients, such as adult day programs or any type of program that may be available to them.
  • Created individual Service Plans using outcomes created during shared planning sessions with providers.
  • Maintained all state mandated documentation for everyone so that they were within the code.
  • Prepared all training programs and presentations to maintain the health and safety of everyone in the home.
  • Participated in all weekly and monthly meeting with the service providers to ensure the correct outcome was achieved for the client’s objectives.

CNA

Western Village Nursing Home
12.2002 - 09.2003
  • The responsibilities of this position were that of caring for a variety of individuals with a range of concerns.
  • Some that had dementia, Bio Polar Disorder, intermittent explosive disorder, schizophrenia, and other mental health challenges.
  • Assisting them with cares and working with them with activities to assist with their memory.
  • Reporting any changes to the RN on the floor for everyone.

Education

Master in Science - Human Services, Family and Interventions

Walden University
Minneapolis, MN
11.2015

Bachelor of Arts - Child Development, Psychology

Ashford University
Clinton IA
04.2013

Skills

  • Program management and oversight
  • Budget management
  • Service planning and development
  • Documentation compliance
  • Resource allocation
  • Professional ethics
  • Client advocacy
  • Case management
  • Health assessments
  • Community resource navigation
  • Referral processing
  • Relationship building
  • Time management
  • Life skills supervision
  • Waiver coordination
  • Customer service excellence
  • Organizational effectiveness
  • Problem-solving strategies
  • Communication proficiency
  • Team collaboration

References

  • Terrie Lee Dewar, Registered Nurse, 6253 Dalton St, Springhill, FL, 34609, (352)-345-6281
  • Tony Ray, Business Owner, 14330 58th St N, Apt 5102, Clearwater, FL, 33760, (727)-422-7992

Timeline

Waiver Support Coordinatior

G & S Support Coordination
10.2021 - Current

Care Manager

Centene, Inc
09.2021 - 02.2022

CPI

Department of Children and Family Services
09.2020 - 09.2021

Personal Support

Stepping Stones Community Solutions
10.2018 - 04.2020

Waiver Support Coordinator

Community Support Network
10.2015 - 10.2018

Life Skills Supervisor

PARC
05.2014 - 06.2015

Program Manager

Infinity Care
02.2011 - 12.2013

Senior ILA

Homes for Independent Living
12.2007 - 02.2011

Program Coordinator

Clarity Care
12.2006 - 12.2007

CNA

Western Village Nursing Home
12.2002 - 09.2003

Master in Science - Human Services, Family and Interventions

Walden University

Bachelor of Arts - Child Development, Psychology

Ashford University

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Theresa Van Pay