THERESA VEASLEY
Cleveland
Summary
Accomplished leader with 20 years of management experience, known for motivating and leading employees to success. Skilled communicator dedicated to strengthening manager and customer relations, resulting in exceptional service retention within strict budget constraints. Possessing excellent oral and written communication, outstanding administrative and time management skills. Highly proficient in overseeing store operations and achieving set goals, with a proven track record of generating business while maintaining best practices.
Overview
28
28
years of professional experience
Work History
Manager/Keyholder
K & G Fashion
01.2012 - Current
- Monitor store operations and control inventory, understanding ensure that the proper security procedures are followed, planning inside daily goals for employees drive sales and increase store sales productivity, manage and control shrink, practice shortage awareness assist with physical inventory counts, maintain possession of store keys at all times, prepare Bank deposits and bank deposit drops, handle tax exams, post void check, approvals employee transactions and returns over $250, ensure customer receive outstanding customer service communication and work with Associates, customers and vendors. ensure accuracy and expectation for store receiving product assist with recruiting and training employees, attend store meetings attend acquire training classes and overall company access according to company policy and procedures
Store Manager
Family Dollar Stores Inc
04.2008 - 10.2010
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Updated store pricing, signage and merchandising based on current promotions.
- Provided direction and instruction to associates on a variety of tasks, including [merchandising] and [floor setups]
- Coordinated sales reports, reconciled accounts and made bank deposits.
- Oversaw daily cash register operations and cash management.
- Processed shipments and maintained and organized stock shelves.
- Interviewed, hired, supervised and trained [] employees.
- Delivered excellent customer service by greeting and assisting each customer.
Assistant Store Manager
Dollar Tree Inc
04.2005 - 04.2008
- Oversaw budgetary matters, including scheduling and purchases.
- Oversaw inventory tracking, management and physical inventory counts.
- Handled all scheduling for store shifts to ensure proper staffing at all times.
- Assisted in the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and results.
- Led teams in the planning, implementation and execution of merchandising and operating initiatives.
- Demonstrated company core values as role model, with a focus on respect, honesty, integrity, diversity, inclusion and safety of others.
Customer Service Representative
Value City Department
04.1997 - 03.2005
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
- Replenished inventory with focus on addressing customer needs.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Developed empathetic client relationships and earned reputation for exceeding sales goals.
Education
High School Diploma - Science
Jonh hay high school
Cleveland, OHSkills
- Quick learner
- File/records maintenance
- Operations management
- Computer proficient
- Microsoft Office
- Time management skills
- Excellent communication
- Proficiency in management
Timeline
Manager/Keyholder
K & G Fashion
01.2012 - Current
Store Manager
Family Dollar Stores Inc
04.2008 - 10.2010
Assistant Store Manager
Dollar Tree Inc
04.2005 - 04.2008
Customer Service Representative
Value City Department
04.1997 - 03.2005
High School Diploma - Science
Jonh hay high school
Similar Profiles
Sunia AqelSunia Aqel
Model Makeup Artist at Kansas City Fashion Week & Local Fashion ShowsModel Makeup Artist at Kansas City Fashion Week & Local Fashion Shows
Ratheesh KumarRatheesh Kumar
Logistics Manager at Zen Fashion Apparel Industry, Classic Fashion Apparel IndusctryLogistics Manager at Zen Fashion Apparel Industry, Classic Fashion Apparel Indusctry
Navjot KaurNavjot Kaur
Customer Service Representative at Fashion Fashion Unique Inc.Customer Service Representative at Fashion Fashion Unique Inc.
Ellie DriverEllie Driver
Nursing Assistant at VacentiNursing Assistant at Vacenti
T WilbournT Wilbourn
Driver at HopeTownDriver at HopeTown