Theresa Vidaurri
San Antonio,TX
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
The Republic of Texas Restaurant on the Riverwalk
09.2022 - Current
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Reported financial data and updated financial records in ledgers and journals.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Customer Service Representative
Spectrum
11.2019 - 01.2021
- Provided excellent customer service by assisting new and existing customers with troubleshooting and setting up internet equipment. and explaining how to set up new internet equipment.
Administrative Assistant
Crestview RV Superstore
02.2016 - 10.2019
- Was in charge of checking in new inventory and keeping up with inventory on the lot, while being responsible for the website to be up to date with pictures, and prices.
- Created new customer files, and was in charge of keeping all the files organized, and properly filed.
- Managed time efficiently in order to complete all tasks within deadlines.
Phlebotomist
Methodist Hospital
05.2014 - 09.2016
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Conducted venipuncture and other CT procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Monitored patients for reactions and verified sample quality.
Phlebotomist I
Quest Diagnostics
01.2011 - 04.2014
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Reviewed patient records for accuracy and completeness.
- Packaged and shipped specimens to central lab daily.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Med. Asst II
South Texas Oncology & Hematology
10.2006 - 12.2010
- Triaged and prepped patients for chemotherapy
- Started IV's, accessed mediports, read doctor orders for which lab tests were needed
- Assisted doctors in exam rooms
- Assisted nurses in chemo room
- Make sure there was plenty inventory and always stocked up due to very heavy patient flow
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Medical Assistant/Referral/Billing Coordinator
Dr.Harry Hernandez, DO
05.2004 - 10.2006
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Assisted with discharge planning coordination and post-acute care referrals.
- Processed referral requests from patients, doctors and other health care professionals.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
House Cleaner
Self Employed
01.2019 - 01.2023
- Delivered quality customer service to address urgent needs and cleaning requests.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Exceeded client expectations to garner future services.
- Provided excellent house cleaning and maid services to clients.
Waitress
Henry's Puffy Tacos
01.2000 - 01.2016
- Worked as waitress on and off since high school during this time period, sometimes as a part time second job, and/or while in school.
- Have managed to maintain a close work/family relationship, and maintained to stay rehireable with the Lopez family
Education
Certificate - Medical Assistant -
Southern Careers Institute
San Antonio, TX07.2004
High School Diploma -
Thomas Jefferson High School
San Antonio, TX05.2002
Skills
- Office equipment use
- Quickbooks
- Data Entry
- File management
- Expense reporting
- Accounting
- Customer Service
Timeline
Administrative Assistant
The Republic of Texas Restaurant on the Riverwalk
09.2022 - Current
Customer Service Representative
Spectrum
11.2019 - 01.2021
House Cleaner
Self Employed
01.2019 - 01.2023
Administrative Assistant
Crestview RV Superstore
02.2016 - 10.2019
Phlebotomist
Methodist Hospital
05.2014 - 09.2016
Phlebotomist I
Quest Diagnostics
01.2011 - 04.2014
Med. Asst II
South Texas Oncology & Hematology
10.2006 - 12.2010
Medical Assistant/Referral/Billing Coordinator
Dr.Harry Hernandez, DO
05.2004 - 10.2006
Waitress
Henry's Puffy Tacos
01.2000 - 01.2016
Certificate - Medical Assistant -
Southern Careers Institute
High School Diploma -
Thomas Jefferson High School
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